Billing Representative II

Billing Representative IIAs a Billing Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.Pay range: $17.20 - $22/hrSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesMake out-bound calls to clients, Quest labs, and other internal customers with information to help escalate billing issues for a timely resolutionDevelop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)Manage internal customer service mailbox requests within 5-7 business daysResearch and resolve correspondence from paper, fax, email, or phone callWork all correspondence batches in date order following the timeline for completionUse effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxesPerform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system.Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, and local Quest standard business units and Quest non-standard business units on behalf of clients with billing issuesWork directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clientsThorough navigation of both Quest Billing System and the Billing Web is needed to handle requestsEnsure accurate follow-up is being handled outside the teamFollow Quest guidelines and SOP'sQualificationsRequired Work Experience:2 or more years related customer service excellence experience in healthcare-related field.Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standardsKnowledge:Knowledge of billing/finance and eligibility processes, practices, and conceptsAlign to Quest Culture & How We Work:CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.CARE - We show each person they matter.COLLABORATION - We commit teamwork - inside and outside of Quest.CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.CURIOUSITY - We ask vital questions in search of richer answers.FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.Skills: Technical:Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. Continuous Improvement:Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.Education:High school diploma, GED (or higher) (Required)About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Quest Diagnostics