Customer Service Representative

Customer Care Specialist Banking Support (Contract-to-Hire)

Locations: Fully onsite in Stevens Point, WI

Pay Rate: $16/hour

Schedule: MondayFriday between 8:00 AM 9:00 PM CST and Saturdays 8:00 AM 5:00 PM CST. Typical shifts include 10:00 AM 7:00 PM, 11:00 AM 8:00 PM, and 12:00 PM 9:00 PM.

Assignment Duration: 4-month contract with potential for full-time conversion based on performance, attendance, and business needs.

Job Overview

In this role, candidates will provide high-quality customer service by assisting customers with account-related inquiries, troubleshooting basic issues, and escalating more complex concerns to senior representatives when necessary.

This is a fast-paced, customer-facing opportunity ideal for candidates with previous call center or customer support experience and an interest in the financial services industry.

Key Responsibilities

• Handle inbound customer calls related to banking system conversion and account transition activities
• Assist customers with account access, login support, and general troubleshooting
• Identify, diagnose, and document customer issues accurately
• Escalate complex concerns to senior support representatives when appropriate
• Maintain professionalism and deliver excellent customer service during all interactions
• Navigate multiple systems and tools efficiently while documenting customer information
• Follow established procedures, compliance standards, and service expectations

Qualifications

• 12 years of customer service or call handling experience required
• Previous experience with account access support, issue resolution, and escalation management preferred
• Financial services or banking experience is a plus
• Strong communication and problem-solving skills
• Ability to work in a structured, high-volume environment
• Comfortable working fully onsite and flexible scheduling within operating hours

Benefits

Pride Global and its affiliates offer eligible employees comprehensive healthcare coverage including medical, dental, and vision plans, supplemental coverage options (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, employee assistance programs, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride Global and its affiliates are equal opportunity employers. We do not discriminate on the basis of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, veteran status, military status, or any other protected characteristic under applicable federal, state, or local law.

Fair Chance Employment

Pride Global and its affiliates are Fair Chance employers. Qualified applicants with criminal histories will be considered in a manner consistent with applicable state and local Fair Chance laws and ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require accommodations during the application or interview process, please contact us.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at:

If you do not consent to the collection of such personal information, please advise us immediately in writing at View email address on click.appcast.io