Administrative Associate

Job Posting Title:

Administrative Associate

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Hiring Department:

Parking and Transportation Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Aug 10, 2026

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Parking and Transportation Services (PTS) provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound. For more information about PTS, please visit:

Your skills will make a difference.

You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services (UBS) staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

• Voluntary Vision, Dental, Life, and Disability insurance options

• Generous paid vacation, sick time, and holidays

• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Robust free training access through LinkedIn Learning plus professional conference opportunities

• Expansive employee discount program including athletic tickets

• Free access to UT Austin's libraries and museums with staff ID card

• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: and .

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Purpose

To provide administrative support to Parking and Transportation Services (PTS) through permit administration, account management, financial processing, customer service, and departmental operational support.

Responsibilities

• Manage departmental parking permit issuance, maintenance, and account administration using the FLEX parking management system.

• Analyze, evaluate, update, and maintain departmental records and administrative systems to ensure data integrity and compliance.

• Create, update, and maintain customer, departmental, and third-party accounts.

• Sell and issue parking permits and parking assignments for faculty, staff, students, visitors, athletes, departments, and affiliated organizations.

• Provide exceptional customer service by resolving parking, permit, billing, and account inquiries.

• Monitor account activity, identify discrepancies, prioritize issues, and notify the Administrative Coordinator of critical information.

• Coordinate with PTS Accounting and Administrative staff to process transactions and ensure compliance.

• Process IDTs, invoices, validations, deposits, and related financial transactions while maintaining accurate records.

• Validate parking transactions using the Amano One system and complete monthly departmental billing.

• Prepare, maintain, and distribute reports, logs, financial records, budgets, and confidential documentation.

• Utilize Microsoft Office and Microsoft Teams to support communication, reporting, and daily operations.

• Operate University vehicles as needed.

• Support major university events, including required home football games.

• Perform other duties as assigned.

Required Qualifications

High school diploma or GED required. Minimum of two years of administrative, customer service, accounting support, parking operations, or office management experience. Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Microsoft Teams, with the ability to comfortably and effectively use these applications for communication, reporting, data management, presentations, scheduling, collaboration, and daily business operations. Strong organizational, analytical, communication, customer service, and problem-solving skills. Ability to manage multiple priorities, maintain confidentiality, meet deadlines, and work effectively both independently and as part of a team. Valid driver license and ability to operate University vehicles. Relevant education and experience may be substituted as appropriate.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate's or Bachelor's degree in Business Administration, Accounting, Public Administration, or a related field. Three or more years of progressively responsible administrative experience. Experience with FLEX, Amano One, QuickBooks, parking management systems, customer account management, financial reconciliation, invoicing, budgeting, reporting, and higher education administrative operations. Advanced proficiency in Microsoft Office Suite, specifically Outlook, Excel, Word, PowerPoint, and Teams. Experience working with University policies, procedures, and enterprise software systems.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$42,000 + depending on qualifications & paid overtime

Working Conditions

• All weather conditions

• Extreme Temperatures

• Standard office

• Keyboard

• Manual dexterity

• Climbing stairs

• Lifting/moving

• Driving

Work Shift

Monday - Friday 8:00 AM - 5:00 PM

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.