Intake Specialist

You're Not Just Answering Phones. You're Changing Lives. Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello. We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision. What You'll Do Be the first voice potential clients hear — conduct evaluations daily with empathy, professionalism, and sharp case instincts Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible Collaborate across teams and step in where needed, including supporting new-hire training The above duties are representative but not exhaustive What Makes You the One You lead with warmth but think like an analyst. You can connect with anyone and evaluate everything critically You can type, listen, and think on your feet all at once, keeping pace with a live conversation without missing a detail Your organization is airtight and your follow through is automatic You communicate clearly in writing and in person, across every kind of personality You take feedback well and use it to keep improving, treating every note from a supervisor as a chance to sharpen your work You stay sharp when priorities shift and the pace picks up You're proficient in MS Word, Excel, and practice management software Spanish fluency a strong plus Why Shegerian & Associates You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it. Requirements 1 year of customer service experience Benefits What We Offer: Hourly pay: $26-$28 BOE Workplace: Hybrid Industry-Leading Benefits Firm pays 100% of premiums for dental and vision Firm pays 100% of all Silver-level medical plans Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing) $500 annual FSA contribution Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day. #J-18808-Ljbffr Shegerian & Associates