Customer Engineer
(NUSA) W-NeWeb Corporation
Job Overview We are a leading company in the wireless broadband communications industry seeking a qualified professional with a winning attitude to join our team. Duties and Responsibilities Collaborate with R&D and QA teams to design, optimize, test, and launch DOCSIS Customer Premise Equipment (CPE) support product technical acceptance and certification. Operate and configure Cable Modem Termination Systems (CMTS), cable modems, and related headend/edge equipment. Analyze and resolve complex DOCSIS‑related issues to reduce customer downtime. Understand IPTV, video delivery systems, and CDN infrastructure. Write Product Test Plans for Wi‑Fi, DOCSIS network, video streaming, cellular, and other network products. Provide and improve automation test items to increase efficiency and reduce human intervention time. Engage with product groups in L2 and L3 level problem escalation. Attend frequent vendor and customer meetings for product feedback and future opportunities. Provide technical post‑sales support to the R&D team. Work with R&D and DQA/SQA teams to ensure feature delivery and inclusion. Adhere to the bug‑tracking process per the corporate product development lifecycle. Requirements and Qualifications BS or MS degree in Computer Science, Electrical Engineering, or a related field. 5+ years of related work experience. Knowledge of Windows, Linux, virtual machines, and/or Docker/Container environments. Experience with TCP/IP V4/V6 networking and basic test automation operation/framework. Scripting skills in shell and batch scripts. Team‑player mindset with ability to adapt to multicultural environments. Willingness to learn and explore new technologies. Travel as required. Preferred Qualifications Experience in wireless and wired telecommunications industry. Hands‑on testing with DOCSIS 3.1 and later. Hands‑on testing with fiber handling. Hands‑on debugging of video streaming commercial devices. Experience with fixed and mobile broadband, cellular (LTE, 4G/5G), Wi‑Fi LAN (802.11ac, 802.11ax), and PAN. Hands‑on experience in commercial tools – network diagnostics, OctoScope, mobile field diagnostics, logging, automation, and E2E tools such as QXDM, PCAP, Wireshark. Knowledge of carriers’ certification and technical approval processes from US carriers (e.g., Comcast, Cox, Verizon, AT&T, T‑Mobile, Sprint). Skills Strong analytical skills and attention to detail. Critical thinking and problem‑solving skills. Ability to provide alternative solutions to achieve goals in a dynamic environment. Ability to work under pressure and meet deadlines. Excellent time‑management skills. Great interpersonal and communication skills. Effective customer‑service orientation. #J-18808-Ljbffr (NUSA) W-NeWeb Corporation
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