Business Engagement Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Engagement Analyst About your role: As a Business Engagement Analyst, you will support client solutions and relationship management for Settlement Controls & Solutions (SCS) by serving as a key point of coordination for inquiries, issue resolution, and service quality. You will work across internal teams and with external clients to align processes, improve communications, and identify opportunities to strengthen operational outcomes that matter to our clients and the business. What you’ll do: Act as the first response point for client inquiries and the primary contact for issues affecting client reconciliation. Analyze inquiries to identify opportunities and collaborate with SCS data analytics to improve quality outcomes for SCS inquiry escalations. Conceptualize innovative approaches to modernize processes, such as usage of AI for inquiry resolutions or communications. Engage and partner with cross functional teams to resolve outstanding inquiries. Review of Out of Balance scenarios to provide proactive communications to clients Actively drive the creation of SCS Business Engagement training material and maintain processes and procedures. Assist in creating and sustaining SCS employee development initiatives. Experience you’ll need to have: Experience in client management, settlement operations and/or similar discipline Experience preparing professional written and verbal communications for clients or internal stakeholders and explaining complex issues clearly Experience using Microsoft Office tools (Excel, Word and Powerpoint) 4+ years of equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Bachelors degree Experience analyzing operational data, identifying trends or exceptions, and translating findings into recommendations, process improvements, or client-facing actions. Experience supporting change management efforts, including process updates, training creation, and adoption of new ways of working. Experience serving as a point of contact for client or stakeholder relationships and managing issue resolution through completion. Experience coordinating projects, timelines, dependencies, and deliverables across multiple teams. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. #LI-VA1 Salary Range: $58,000.00-$81,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.