Account Manager

Account Manager – Customer Development

Location: Logansport, Indiana - Onsite Strongly Preferred; Open to Hybrid (Onsite Multiple Times/week, Remote remainder)

Position Type: Full-Time

Experience: 5–7+ years preferred

Compensation: $60,000–$65,000 base salary + performance bonus and additional benefits

About Foppers

Foppers Premium Pet Treats is a family owned and operated company located in Logansport, IN. We are one of the premier pet treat contract manufacturing facilities in the United States for baked dog treats. We manufacture for a wide variety of national brands and distribute both nationally and internationally. As a family owned and operated facility we take everything very personal. From product creation, to production, to end customer, we make sure everything we ship out the door is backed and approved by our team. Quality, Communication, and Integrity are key to our success.

About the Role

We are looking for an organized, responsive, and customer-focused Account Manager – Customer Development to join our growing team.

This position will primarily focus on managing and supporting our existing customer accounts, serving as a key point of contact between our customers and internal operations. The Account Manager will oversee day-to-day customer needs, coordinate purchase orders and inventory, track projects, and ensure that customer commitments are communicated and executed effectively.

In addition to managing existing accounts, this role will have a smaller business development component. The Account Manager will assist with inquiries from prospective customers, help develop product assortments and project requirements, coordinate internally on formulation and product development, and manage the costing and quoting process through customer approval.

This is an excellent opportunity for an experienced account management professional who enjoys building customer relationships, staying organized, solving problems, and taking ownership of projects from initial concept through production.

Key Responsibilities

Existing Account Management

• Serve as the primary day-to-day contact for assigned customer accounts.
• Develop and maintain strong, professional relationships with customers.
• Understand customer needs, priorities, forecasts, and upcoming requirements.
• Respond to customer questions, requests, and issues in a timely and professional manner.
• Manage and track purchase orders, forecasts, inventory requirements, and customer commitments.
• Monitor finished goods, packaging, and ingredient requirements and communicate potential shortages or issues internally.
• Coordinate with operations and production to ensure customer requirements and timelines are understood and met.
• Track customer projects, changes, and action items through completion.
• Assist with new SKU and item setup, packaging documentation, specifications, and other customer paperwork.
• Coordinate customer requests for product changes, improvements, and new product development.
• Identify potential issues before they become customer problems and drive appropriate follow-up and resolution.
• Occasional travel to large industry events to meet customers face to face

New Customer & Product Development

• Respond to inquiries from prospective customers and help determine their product and manufacturing needs.
• Work with prospective customers to develop initial product assortments, specifications, and project requirements.
• Gather the information necessary to determine project feasibility and product requirements.
• Coordinate with internal product development and formulation resources to translate customer concepts into viable products.
• Manage the transition from product development into costing and quoting.
• Gather and organize information needed to develop accurate product costs and customer quotes.
• Present and manage quotes with prospective customers and coordinate revisions as needed.
• Track new business opportunities and follow projects through development, costing, quoting, and customer approval.
• Maintain organized records of customer opportunities, projects, quotes, and next steps.
• Assist with developing new customer relationships and expanding existing customer opportunities.

Internal Coordination

• Serve as a key connection between customers and internal departments.
• Communicate customer priorities and requirements clearly to operations, production, purchasing, and product development.
• Coordinate timelines and follow up on outstanding tasks to keep projects moving.
• Identify potential production, inventory, costing, or customer-service issues and escalate appropriately.
• Maintain accurate customer and project information within company systems and spreadsheets.
• Assist with customer, sales support, product development, and operational projects as needed.

Qualifications

• 5–7+ years of experience in account management, customer relationship management, sales support, project coordination, food manufacturing, CPG, or a related field.
• Demonstrated experience managing ongoing business-to-business customer relationships.
• Strong organizational and follow-through skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customers, projects, and competing priorities simultaneously.
• Experience working with purchase orders, inventory, forecasts, customer requirements, and order management.
• Comfortable working with spreadsheets, product costing, quoting, and basic financial information.
• Strong attention to detail and a high level of accountability.
• Ability to communicate professionally with customers and internal team members at all levels.
• Strong problem-solving and project-management skills.
• Ability to work independently and take ownership of customer needs and projects.
• Ability to learn technical product and manufacturing information.
• Experience in food manufacturing, private label, contract manufacturing, or CPG is strongly preferred.

What We're Looking For

The ideal candidate is someone who naturally takes ownership.

When a customer has a question, an order needs attention, inventory needs to be checked, a project is falling behind, or a new opportunity needs to move forward, you are the person who makes sure it gets handled.

You should be comfortable managing customer relationships while also understanding the operational details behind those relationships. You don't necessarily need to be a technical formulation expert, but you should be comfortable learning products and manufacturing processes and working closely with technical and production teams.

We are looking for someone who is:

• Highly organized and detail-oriented
• Responsive and dependable
• Confident communicating with customers
• Strong at follow-through
• Comfortable managing multiple projects simultaneously
• Commercially minded
• Comfortable discussing costs, pricing, and quotes
• A strong problem solver
• Proactive rather than reactive
• Comfortable working independently
• Interested in building long-term customer relationships
• Willing to take ownership rather than simply pass information along

Compensation & Benefits

• Base salary: $60,000–$65,000 annually , depending on experience and qualifications
• Annual performance bonus opportunity of up to 10%
• 3 weeks of PTO
• Paid company holidays
• Monthly wellness stipend
• Opportunity for continued compensation growth based on performance, responsibility, and account development

The anticipated total compensation opportunity, including target performance bonus and wellness benefits, is approximately $70,000+ depending on base salary and performance .

Why This Role Matters

Our customers rely on us for more than simply manufacturing a product. They rely on us to communicate, solve problems, develop products, manage changes, and follow through.

This position will play an important role in maintaining strong relationships with our existing customers while also helping turn new opportunities into successful products and long-term customer relationships.

The successful candidate will have meaningful ownership of customer relationships and projects and will work directly with leadership, product development, and operations.