National Salon Chains Program Manager

National Chains Program Manager – Sports Clips (Hybrid in Plano) About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. Responsibilities Program Governance & Integration Serve as the centralized integration point across cross‑functional teams supporting national chain accounts Establish and maintain structured engagement cadence and accountability frameworks Define and document roles, ownership, and escalation pathways Ensure alignment between field execution and corporate commitments Grand Opening (GO) Control Tower Own GO master calendar and forecasting visibility Establish and monitor SLAs for GO order processing and coordination Facilitate cross‑functional readiness reviews Identify and proactively mitigate launch risks Provide status reporting to internal and external stakeholders Merchandising & Product Launch Coordination Align National Account priorities with Merchandising and Supply Chain Maintain forward‑looking New Product Introduction (NPI) visibility Monitor sundries, equipment, and inventory risk watchlists Coordinate substitution planning when required Ensure consistent communication across stakeholders Executive Reporting & Visibility Develop and maintain executive‑level dashboards for key national accounts Track engagement cadence adherence Monitor GO turnaround metrics and service performance indicators Provide quarterly business summaries and performance updates Identify systemic risks and recommend mitigation strategies CRM & Data Governance Partner with Field Sales to ensure data accuracy and contact integrity Establish standards for account documentation Lead bi‑annual contact validation processes Improve transparency through disciplined system usage Escalation Management Serve as first‑line integrator for cross‑functional escalations Facilitate rapid issue resolution across internal teams Ensure accountability without overburdening field resources Knowledge, Skills & Abilities Requirements 5–8+ years experience in national account management, program management, or cross‑functional operations Experience supporting multi‑unit or franchise‑based organizations preferred Strong understanding of sales operations, supply chain, and merchandising workflows Proven ability to influence across functions without direct authority Executive‑level communication and presentation skills Strong organizational and process design and optimization skills Ability to identify risk and mitigation Competencies & Attributes Passionate Learner – inquisitive about the business, open to feedback and coaching, and applies learning quickly Flexible & Agile Adapter – responsive and open to change, works well with ambiguity, and perseveres to achieve plans and tasks Talent Builder – encourages input from others, invests time as a coach or buddy, and builds a diverse team with the right skills and knowledge Effective Communicator – articulates accurately, remains authentic, encourages others to express views, and uses probing questions Team Builder – values teamwork, collaboration, and inclusion, and operates humbly within a team Customer‑Focused Partner – understands internal and external customer needs, improves the associate and customer journey, and holds teams accountable for customer experience Strategic Thinker – brings new ideas to life, works with others to develop cost‑effective strategies, and uses a broad range of data sources Big Picture Thinker – understands departmental interdependencies, seeks feedback, and adapts plans as needed Results Driver – drives delivery on plans, holds teams accountable, and focuses on the right priorities with resource efficiency Problem Solver & Decision Maker – analyzes data to identify business challenges, gathers information, recommends solutions, and takes action based on impact and relevance Working Conditions & Physical Requirements This hybrid role requires on‑site presence at the Corporate office on specified days. The work environment involves everyday risks or discomforts typical of office, meeting, training rooms, retail stores, and residences or commercial vehicles. Normal safety precautions are required, such as use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and adequate lighting, heating, and ventilation. The work is sedentary; occasional travel to company locations may be required. The employee may sit comfortably to perform work, with some walking, standing, bending, carrying light items, using a keyboard, or driving an automobile. No special physical demands are required to perform the work. #J-18808-Ljbffr Sally Beauty