Field Service Technician

Job Description

JOB SUMMARY

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• Perform preventive maintenance on freeze-drying equipment installed worldwide, ensuring safe and efficient operation.
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• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
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• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
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• Complete and manage documentation and computer records required for service execution and quality tracking.
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• Remain available for on-call support as required by service agreements.
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• Represent the company professionally at customer sites with punctuality and appropriate conduct.
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• Develop and maintain positive customer relationships to ensure satisfaction and service excellence.
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SKILLS AND EXPERIENCES

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• Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands-on technical experience.
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• Available to travel up to 80%, including internationally.
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• Understanding of control systems using PC and PLC architectures.
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• Experience in the maintenance of complex industrial equipment.
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• Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities.
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• Strong organizational skills and ability to manage workload independently.
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• Excellent communication and customer-facing skills; ability to represent the company positively at customer sites.
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WHAT WOULD MAKE YOU A GREAT FIT

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• Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
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• Ability to troubleshoot equipment issues independently under time constraints.
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• Familiarity with working in FDA-regulated or other highly regulated environments (e.g., pharmaceutical or biotech).
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• Willingness to travel extensively and provide flexible on-call support as required.
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• Strong commitment to delivering high-quality service and maintaining positive long-term customer relationships.
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• Familiarity with freeze-drying processes in pharmaceutical applications.
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