Workforce Management Analyst

Job Description

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.

A client of our is looking for a junior UKG Administrator to support their upcoming UKG Workforce Management go-live. This role will focus on Tier 1 support, user administration, timekeeping issues, and serving as the liaison between end users and UKG support. This role is 100% on-site and a contract-to-hire opportunity. Must be able to work on a W2.

What You'll Do

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• Provide Tier 1 UKG support for employees and managers
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• Troubleshoot login, account lockout, and time clock issues
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• Manage user access, roles, and permissions
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• Create and escalate tickets to UKG for Tier 2 support
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• Run reports and assist with HR/Payroll requests
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• Support system updates, testing, and configurations
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• Support ticket resolution, equipment refreshes, and IT projects
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• Create and maintain support documentation and SOPs
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What We're Looking For

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• 1-3 years of UKG, Kronos, HRIS, payroll, or application support experience
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• Experience supporting Workforce Management platforms
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• Strong troubleshooting and customer service skills
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• Comfortable managing user accounts and security access
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• Eager to learn additional enterprise applications over time
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Salary : $26 p/h

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