Prep Coordinator

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360‑degree range of services to clients within the live events industry, including music touring and festivals, TV & Film, Theatre, Sports and e‑sports, and corporate live events. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG affords worldwide service through local partners. Assist Prep Floor Manager in supervision of techs assigned to prep process area of responsibility (prep floor, storeroom, etc.) ensuring all orders and assignments are completed and communicated. Provide coaching, mentoring and development to all assigned team members, encouraging acquisition of additional skills, knowledge and experience. Assist Prep Floor Manager to assign daily workload‑based resources, customer requirements, etc. Provide opportunities for staff to utilize and challenge newly acquired skills. Assist clients during and after prep with any equipment‑related questions or issues. Liaise with customers and all internal departments to deliver the highest customer service and quality in the fulfillment of a client order. Essential Functions Assist with day‑to‑day management and supervision of prep techs assigned to the prep floor, including quality checks, on‑the‑job training, and ensuring adherence to all deadlines and company procedures. Ensure and monitor all resources supporting the prep floor, proactively greet clients, actively meet all requests during prep, discuss job specifics to ensure clients leave with appropriate gear, and make clients feel supported in‑house and out in field. Assist Prep Floor Manager to oversee resources that locate and pick client equipment orders following detailed company procedures for preparation and shipping. Track parts and equipment shortages and report weekly as required. Ensure all customer equipment packages are assembled complete and ensure proper fit of all components as final test prior to release and/or testing by client; all cases and other accessories cleaned and presentable to client. Work with clients as their equipment requirements change during testing, fielding questions and seeking technical support from supervisors when necessary; monitor closely the adds/deletes during prep and communicate all changes to Sales rep for review and approval (if needed). Identify potential faults to equipment and decide best course of action to rectify or eliminate; notify Rental, Service and Sales on equipment that is not available, or the status has changed. Stay informed on industry trends, new equipment becoming available, and competitor inventory; make suggestions on purchasing and upgrading inventory to stay competitive. Other duties as required. Knowledge, Skills, And Abilities Working knowledge of specifications and applications of equipment housed, including operation, service and repair procedures. Basic understanding of camera theory. Clear understanding of set call procedures and etiquette. Diplomacy. Focus on delighting customers. Strong interpersonal skills. Ability to operate in a fast‑paced environment. General working knowledge of TV and film equipment and inventory. Strong computer skills. Knowledge of common camera rental practices. Ability to facilitate communication between departments. Strong organizational skills and attention to detail. Ability to remain flexible toward change. Ability to work under pressure with strict time constraints and maintain high performance standards and output. Competencies Integrity, Reliability. Adaptability, Planning, Organization, Work Standards. Initiative, Problem Solving, Decision Making, Conflict Resolution. Communication Skills, Emotional Intelligence, Stress Tolerance. Supervising Others, Leadership, Team Work (Team Building, Managing Team Performance). Physical Demands Must be able to remain in a stationary position for extended periods. The employee may occasionally lift and/or move up to 20 pounds. Must see clearly (with or without aid of glasses or contacts) during responsibilities on and off a computer. Must communicate effectively by listening and in both written and verbal forms. Travel Required Travel may occasionally be required to on‑site systems and facilities. Must have a valid Driver’s License. Required Education And Experience Extensive AV/TV/Film industry experience preferred. High school diploma or equivalent; bachelor’s degree preferred. Proficient in Microsoft Outlook, Word, and Excel. Experience working in a Windows or MAC OS based environment. PRG is an Equal Opportunity Employer. PRG is a drug‑free work environment, and pre‑employment testing will be required. This is a safety‑sensitive position and will require pre‑employment drug screening. Production Resource Group LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Production Resource Group