Senior Account Manager

Job Description

Job Description

Description:

Job Title- Senior Account Manager

Department- Elevate Jet

Reports to- Director, Client Services

Location- Remote

Who we are-

Elevate Jet is the modern evolution of Elevate Aviation Group, bringing nearly thirty years of private aviation expertise into a new, technology-driven era. As the FAA-certificated airline within the organization, Elevate Jet manages and operates aircraft directly while offering advisory, acquisition, and management services. Built for clients whose time is their most valuable asset, Elevate Jet pairs operational mastery with seamless technology to make private aviation as simple as it should be.

Summary of position-

The Account Manager is a member of the Elevate Aviation Group Client Services Department and owns the travel portfolio for a dedicated high-net-worth client. This person is the single point of contact for all things related to the aircraft, the owner, and every aspect of their aviation experience, from trip logistics and crew coordination to billing and contingency planning.

This is a service role, not a sales role. Success looks like a client who never has to wonder what's happening, never has to chase anyone down, and never has a reason to look elsewhere. It requires 24/7 availability, unwavering discretion and confidentiality, and the kind of judgment that comes from knowing the client's world as well as they do.

Essential Duties & Responsibilities-

Client Relationship Management

• Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning all communication, account activity, and operational coordination
• Anticipate client needs and lifestyle preferences. The client should rarely have to ask
• Maintain and distribute an accurate, current client preference profile to all relevant internal teams
• Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process
• Maintain absolute discretion and confidentiality at all times with respect to the client, their travel, and their personal affairs

Trip & Service Experience

• Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable
• Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations
• Communicate changes or disruptions proactively, with context and a clear path forward
• In the event of mechanical issues or severe weather, coordinate off-fleet charter alternatives or seamless rerouting to minimize client impact
• Adapt quickly when trips are interrupted - mechanical issues, weather, and last-minute changes require fast thinking and faster execution; the client always has a path forward

Billing & Finance

• Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance
• Serve as the client's resource for billing questions, statement clarification, and payment coordination
• Track trip costs and generate transparent, accurate financial reporting for the aircraft owner as needed

Internal Coordination

• Act as the intermediary between the aircraft owner, flight crew, and maintenance team — ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld
• Translate client needs into clear, actionable direction for Flight Operations, Maintenance, Scheduling/Dispatch, Finance, and leadership
• Move quickly across departments to resolve open items — nothing sits
• Represent the client's perspective internally with the same care and advocacy given externally

Reporting & Documentation

• Maintain accurate CRM records, account documentation, and financial communications for the client account
• Provide internal reporting and trip summaries as needed
• Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery
• Other duties as assigned by leadership

Requirements:

Knowledge, Skills & Abilities-

• The ability to work effectively, efficiently, independently and remotely.
• Excellent written and verbal communication abilities. Well organized with extreme attention to detail
• Client demands an unwavering commitment to confidentiality in all circumstances
• Ability to thrive and perform at their best in a fast-paced and high stress environment when the stakes are highest
• Ability to build and maintain successful cross functional internal and external relationships
• Ability to act as an internal and external ambassador of the Elevate brand

Education & Experience-

Required

• 5–8 years in high-level client service, account management, or aviation operations, luxury or high-touch service environment required
• Proven track record serving high-net-worth individuals; understands the expectations and sensitivities that come with this client profile
• Exceptional communicator, written and verbal, with the diplomacy and presence suited for discerning, elite clientele
• Working knowledge of business aviation, specifically FAR Part 91 and Part 135 aviation
• Financially fluent, comfortable reviewing invoices, tracking trip costs, and presenting clear financial summaries to ownership
• High emotional intelligence; handles sensitive situations with composure, care, and absolute discretion
• Highly organized with strong follow-through, nothing falls through the cracks

Preferred

• Experience in private charter, aircraft management, or managed owner programs
• Familiarity with international trip planning — overflights, permits, international FBOs, and customs coordination
• Background in a smaller, agile operation where judgment matters as much as process

Schedule & Travel-

Schedule

• As the primary point of contact for an international client, your schedule reflects theirs. Anticipated schedule is Sunday through Thursday, 4:00 PM to 12:00 AM PST, with availability outside those hours based on client activity. Candidates should be comfortable with a non-traditional schedule.
• On-call hours will be required as needed for trip disruptions, schedule changes, or client emergencies including nights, weekends, and holidays as well as frequent work hours beyond forty (40) hours per week.

Travel

• Ability to travel as required up to 10%

Compensation & Benefits

The compensation for this position is $80,000 annually.

Elevate Aviation Group offers a comprehensive total rewards package that includes:

• Health & Welfare: Medical, dental, and vision insurance; employer-paid life and AD&D insurance; employee assistance program (EAP)
• Retirement: 401(k) plan with employer match up to 5%
• Paid Time Off: Vacation, sick leave, and paid holidays
• Additional Compensation: Annual discretionary bonus of up to 5% of salary

Miscellaneous-

• FLSA Status- Full Time Exempt
• Lifting requirements- Up to 20lbs
• U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S, both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Elevate Aviation Group-

Elevate Aviation Group is a privately held aviation organization established in 1995, comprising Private Jet Services (PJS), Elevate Jet, and Elevate MRO. Together, these divisions serve every stage of private aviation, from first inquiry and flight planning to aircraft acquisition, management, and maintenance.

We occupy a rare position in private aviation, combining the scale and resources of a national organization with the agility and discretion of a boutique firm. Operating at the standard of aviation excellence means holding our people to that same standard. Our teams anticipate needs, take ownership, and approach every mission with care, precision, and pride. In this world, the greatest cost is not the flight itself but the cost of not arriving when it matters most.

As we enter our fourth decade, we are revolutionizing how we approach the market, building a technology-enabled system that empowers our people to focus on what they do best: anticipating problems before they occur so they never reach our clients, and providing a frictionless, calm experience from departure to destination. For nearly thirty years, we have supported some of the most defining moments in modern history—from presidential campaigns and global sporting events to world tours and humanitarian missions—all with an unwavering commitment to flawless execution.

We are the architects of seamless arrival.

#LI-Remote