Coordinator, Dental Clinic

Location : Wilmington - Downtown Campus, NC
Job Type: Full Time Staff
Job Number: 26-00042
Division: Health Sciences
Opening Date: 05/07/2026
Closing Date: 5/31/2026 11:59 PM Eastern


Position Description
DEFINITION:

The principal purpose of this position is to provide a variety of managerial and administrative support of the dental assisting and dental hygiene programs and the dental clinic; be the liaison between the dental clinic and community dental practices; to provide general information and assistance to the public regarding college policies and procedures as related to the dental clinic; to manage laboratory and clinical equipment maintenance and repairs, orders, supplies, maintain state and federal compliance, assist with the development of clinical and laboratory policies. This position will require performing a variety of complex and confidential duties requiring interaction with faculty, staff, students, and the public.
SUPERVISION RECEIVED AND EXERCISED:

• Receives direct supervision from the dental hygiene program director
• Receives general supervision from the dental assisting program director and the Dean of Health and Human Services

Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:

Oversee the daily operations of the dental clinic including:

• Manage laboratory and clinical equipment maintenance and repairs
  • organize inspections and compliance with State and Federal agencies
  • verify and review forms for completeness and conformance with established regulations and procedures
  • update and maintain files
  • collect and process appropriate information
  • ensure that regulatory or accrediting agencies receive appropriate forms and reports
  • maintain appropriate maintenance records
  • initiate repair requests to appropriate personnel
• Serve as the HIPAA compliance officer under federal and state regulations
• Serve as the OSHA/Infection Control co-compliance officer under federal and state regulations
• Maintain inventory and ordering of clinical, laboratory dental and office supplies and equipment.
• Customer service role
  • answer phone
  • convey patient messages to faculty and students
  • respond to requests and inquiries from students, faculty, and staff

1. confirm patient appointments
2. schedule patient appointments
3. provide information about the Dental Assisting and Dental Hygiene Clinic to patients and the community
4. enter student grade sheets into the grading system
5. correspond with dental offices in reference to mutual patients

• Coordinate radiation safety monitoring for dental faculty, students, and staff and maintain associated records for exposure as well as state and federal radiation safety compliance
• Support divisional budgeting and planning processes; compile information and data; prepare requisitions; coordinate purchasing activities as assigned

• Evaluate students in role of clinic assistant and screener
• Provide assistance to students as needed
• Communicate, distribute, and maintain a variety of regular and confidential documents
• Coordinate the screening of new patients for dental clinic
• Participate in the maintenance of regular or confidential department files, records and other data; gather and compile the required information as necessary; sort and file documents and records according to standard policies and procedures; input various information into computer; download, print, sort and file materials as appropriate.
  • graduate surveys
  • employer surveys
  • assist the dental assisting and dental hygiene program directors with annual accreditation reports

1. maintain patient records in accordance with the guidelines set by HIPAA and the North Carolina Board of Dental Examiners

• maintain confidentiality of students, faculty, and patient information
• Coordinate the opening and closing of the clinical facilities at semester breaks
• Work with the business office regarding dental clinic and student club activities:

1. collect and maintain clinic fees
2. collect and maintain student club fees
3. manage petty cash funds
4. balance receipt book and money collected
5. turn collected money in to business office every clinic day

• Serve on committees and provide administrative support when necessary
• Provide assistance to students when necessary
• Assist other staff and faculty as needed
• Engage in professional development
• Assume other duties as assigned

Other Important Functions:

• Sterilization and disinfection of instruments and equipment
• Participate in the planning and implementation of on-site student licensing exams
• Participate in the planning of accreditation visits
• Assist with new student orientation for the dental assisting and dental hygiene programs
• Maintain minutes of faculty, clinical, and advisory committee meetings
• Collaborate with the dental assisting and dental hygiene program directors to meet program needs
• Assist with spring and summer commencement and student recognition ceremonies as needed.
• Perform related duties and responsibilities as required.

Qualifications
QUALIFICATIONS:

Knowledge of:

• Microsoft Office Suite software (Word, Excel, PowerPoint, and Access)
• Principles and procedures of record keeping and reporting
• Advanced principles of business letter writing and report preparation
• English usage, spelling, grammar and punctuation
• Basic mathematical principles
• Principals and techniques used in public relations
• Presentations Skills - Ability to make conceptual presentations to student groups and management personnel. Ability to develop and write proposals, correspondence, and assist in marketing collateral. Strong oral and written language skills are essential.
• Federal and state regulations and compliance

Ability To:

• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Communicate clearly and respectfully, both verbally and in writing

• Perform responsible and complex administrative work involving the use of independent judgment and personal initiative
• Interpret and apply the policies and procedures of the function to which assigned
• Coordinate work assignments with others
• Respond to routine inquiries and requests for information
• Work independently in the absence of supervision
• Draw solutions from a wider range of experience
• Solve problems in a timely manner
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:

• Associate degree from an accredited college or university in education, business, or a related field OR certification/degree in a dental related field
• Prior work experience in a dental office with the knowledge of dental terminology and ability to read dental radiographs, prior work experience in inventory control, and computer skills
• Current knowledge of Infection Control, OSHA, and HIPAA
• Basic Life Support Certified or willing to complete within 3 months of hire

Minimum Experience :

• 2 years of experience in a dental office setting in an administrative capacity, Certified Dental Assistant, or Dental Hygienist with the knowledge of dental terminology and ability to read dental radiographs,
• Prior work experience in inventory control, and computer skills
• Demonstrate mastery of computer skills with knowledge of all Microsoft Office Programs and dental software

Preferred Education/Training, Experience, Skills :

• 3 years related dental office management experience

Supplemental Information
Special Instructions to Applicants :

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

• Successful candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.
State of NC benefits