Work Control Coordinator

Posting Details

Posting Details


Benefits of Working at UNCW


Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy ,and the employee assistance program , many of which are offered free of charge.

Recruitment Range
$36,946 - $40,500


Recruitment Range Details


The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number
S02834


Position Title
Administrative Associate


Working Title
Work Control Coordinator


Competency Level
Journey


Home Department
Maintenance - 35213


Primary Purpose of Organizational Unit


The Physical Plant is one unit of the Facilities Organization which also includes Architecture and Construction Services, Project Management, Utilities and Engineering, Facilities Administration.

The primary purpose of the Physical Plant is to maintain the building, grounds, and infrastructure of the UNCW campus so that it is safe, reliable, clean, and attractive. This includes departments such as Electric, Fire Alarm, Food Services Maintenance, Housekeeping, HVAC, HVAC Controls, Landscaping, Motor Pool, Plumbing, Physical Security and Access and Locksmith Services, Roofing and General Maintenance and Work Control.

The Work Control Department is responsible for receiving, prioritizing and processing customer work requests in our Facilities Work Management System. The department is also responsible for dispensing and managing keys in our Key Management Systems as well as processing Dig Permits.

College
Facilities - 35200 College


College/School Information

University Information


The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace
Main UNCW Campus


Brief Summary of Work for this Position


The Work Control Coordinator will be responsible for receiving, prioritizing and processing customer work requests in our Facilities Work Management System.

Responsibilities include:

• Provide customer service via phone, email and in-person contact from the UNCW campus community, vendors and outside contractors.
• Work as a liaison between customer and shops to clarify and process work requests.
• Dispense and manage contractor keys in the Key Management System.
• Work Order Processing:
  • Review customer requests and create work orders.
  • Analyze and review completed work orders to prepare for billing.
  • Troubleshoot customer issues and assign work appropriately to Facilities shops.
  • Analyze aged work orders for resolution and clean-up.
  • Process over-time and night shift requests for the shops.
• Process key requests from the University community through the Lockshop.
• Process dig permits from Project Management and the University community for locating utilities.
• Other administrative duties as assigned.

This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule.

Minimum Education and Experience Requirements


High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred education, professional skills and experience

• Exceptional written and verbal communication and organizational skills
• Microsoft Office Suite, web and database experience
• Prior knowledge of Facilities Work Management System
• Ability to analyze and interpret customer requests and descriptions of work completed
• Excellent customer service abilities

Required Certifications or licensure


NC Driver's License or the ability to obtain within 30 days of hire.

FTE
1.0 FTE (40 hours per week)


Months Per Year
12 Months


Work Days
Monday-Friday


Work Hours
7:00 am to 4:00 pm, with rotating schedules as required for business needs


Type of Position
Permanent


Anticipated Ending Date if Time-Limited

Position Number
7955


Job Posting Date
05/29/2026


Posting Close Date
06/12/2026


Number of Openings
Single Incumbent


Special Notes to Applicants

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement


UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting