Service Coordinator

Service CoordinatorThe Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.Key Responsibilities:Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.Requirements:High school diploma or equivalent1-3 years of experience in an office settingTeam player mentality and work ethicProficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)Minimum 50 words per minute typing skillsStrong attention to detail and accuracy in data entryExcellent punctualityExcellent communication skills, both written and verbalExcellent time management skillsAbility to handle high-pressure situations and resolve conflicts quicklyAbility to manage multiple tasks simultaneously and meet deadlinesStrong organizational skillsPreferred Qualifications:Associate or Bachelor's degree in business or a related fieldPrior experience in customer service and dispatching in a related fieldFamiliarity with HVAC/R and plumbing systems and servicesWorking Conditions:Ability to work in a fast-paced office environmentMay require sitting for extended periods, using a computer and telephoneOccasional lifting of up to 50 poundsFlexibility to respond to after-hours emergencies or urgent client needs may be required