Boiler/Hydronic Tankless Technical Support Specialist (Remote)

Job Overview Provide phone support in the service, installation and troubleshooting of all Rinnai products. Ensure the identification, documentation, and resolution of quality/performance issues; support in the repair and/or failure analysis of product returned to Rinnai. This is a Remote Employment Opportunity. Location & Benefits This position is remote. Onsite training may be required at Corporate Office: 103 International Dr. Peachtree City, GA. Best‑in‑class health benefit programs that provide eligibility on 1st day of employment. 401(k) match. Paid Volunteer Community Service Day. Preferred experience: hydronic, plumbing, or boiler experience. Familiar with schematics and/or ladder diagrams. Pay rate up to $36.00/hr. Flexibility in scheduling: occasional evenings, weekends, and/or on-call shifts may be required. Responsibilities Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products. Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, including documenting results of failure analysis. Liaise with Sales, Marketing, Engineering, and Service staff to maintain an understanding of product features/specifications and quality control standards. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues; provide input/suggestions on possible corrective actions. Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping requests, etc. are completed with details. Maintain company provided tools, equipment, and property. Embrace and support growing business demands in a changing environment. Other duties and responsibilities as required. Awareness and compliance of Company Policies and Procedures. Requirements Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience). 3-5 years of proven technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus. Skills Effective communication skills, both written and verbal with the ability to present in front of groups. Knowledge and use of Word, Excel, and PowerPoint. High degree of technical analysis. Ability to work with various levels of people, customers, and teams. Customer quality discipline. Abilities Professional approach; confidence in dealing with people. Commitment to achieving business goals. Strong technical/customer service orientation. High levels of personal integrity, honesty. Team player able to operate with a great deal of independence. Multilingual proficiency in Spanish or French preferred but not required. Physical Requirements Remaining in a stationary position, standing or sitting for prolonged periods; occasional repetitive motions. Communicating with others to exchange information and assess the accuracy, neatness and thoroughness of work assigned. Constantly sedentary work involving sitting/standing. No adverse environmental conditions expected. Benefits Medical, Dental, Vision, and Prescription. Flexible Spending Account (FSA) options for Medical and Dependent Care. Paid Time Off (PTO), Floating Holidays (FH), Paid Holidays. 401(k) Plan with Company Match. Company Paid Life Insurance. Voluntary Life Insurance. Short- and Long-Term Disability. Professional Development. Tuition Reimbursement. Paid Volunteer Community Service Day. Tobacco and Drug-Free Campuses. Employee, family, and friend’s discount. Equal Opportunity Employer Rinnai America Corporation is an equal‑opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. #J-18808-Ljbffr