Customer Service Specialist II

Customer Service Specialist

Aon is looking for a Customer Service Specialist. As a Customer Service Specialist you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry. Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules, and state regulations. Contact may be necessary with agents, other departments, or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.

Job Responsibilities:

• Underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations.
• Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
• Determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data.
• Communicate complex technical information to agents, build rapport with customers, and address questions regarding private products.
• Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
• Process flood insurance policies using web-based applications.

Skills and experience that will lead to success:

• 1+ year of office and/or administrative background
• Typing of 40 WPM+
• Customer Service experience, including telephone communication, will be extremely beneficial
• Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
• Strong organizational and interpersonal skills with attention to detail
• Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
• Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
• Education: High School Diploma or GED

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

The salary range for this position (intended for U.S. applicants) is $33,500 to $40,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.