Volunteer & Community Engagement Manager

Job Description

Job Description

POSITION SUMMARY

The Volunteer & Community Engagement Manager leads the strategy and execution of Akin’s volunteer and in-kind engagement programs. This role mobilizes individuals, community groups, and corporate teams to support families across Washington through meaningful, well-coordinated engagement opportunities.

Working within Akin’s ecosystem-of-care approach, this position plays a critical role in building pathways from community participation to deeper connections and philanthropy. This role focuses on engagement execution and program design, partnering closely with local leadership and Fund Development team members to activate relationships, support donor growth, and strengthen community impact. This role builds scalable workflows, deepens community relationships, and drives meaningful engagement that contributes to programmatic impact and long-term philanthropic growth.

ESSENTIAL FUNCTIONS:

Volunteer & Community Engagement Strategy

• Design and lead a comprehensive volunteer and community engagement strategy aligned with Akin’s strategic and fundraising goals
• Develop scalable models for individual, group, and corporate engagement
• Partner cross-functionally with program, development, and MarCom teams to align opportunities with community needs
• Partner with program teams to align volunteer opportunities with real-time family and community needs
• Ensure volunteer engagement supports broader organizational goals, including visibility, access, and donor pipeline development

Volunteer Program Leadership

• Oversee recruitment, training, scheduling, and management of volunteers across multiple sites and programs
• Ensure high-quality, inclusive, and impactful volunteer experiences
• Build systems to effectively match volunteer skills to organizational needs
• Maintain consistent standards, policies, and practices across all volunteer programs

I n-Kind Giving & Donation Programs

• Work closely with the development team to develop and lead Akin’s in-kind giving strategy, including corporate partnerships and community drives
• Identify and prioritize donation needs in close partnership with the Family Resource Manager and program teams
• Secure and manage large-scale in-kind contributions
• Oversee tracking, valuation, and reporting of in-kind donations

Workplace Giving & Matching Gifts

• Manage employee giving programs
• Lead Double the Donation and matching strategy
• Work in close collaboration with the Fund Development team to expand corporate participation
• Develop pathways to convert volunteers into donors in partnership with Annual Fund Manager.

Corporate & Community Partnerships

• Cultivate and manage relationships with corporate partners to expand volunteerism and in-kind support
• Design and host corporate engagement opportunities (service days, kit builds, donation drives)
• Partner with Development team to grow corporate pipeline and partnership opportunities
• Partner with Event & Corporate Partnership Manager to support corporate relationships.
• Coordinate with Director of Community Engagement to avoid duplication of outreach.

Data, Systems & Reporting

• Oversee volunteer and in-kind data tracking within CRM systems (Virtuous)
• Monitor KPIs including volunteer hours, engagement rates, and in-kind value
• Generate reports to inform strategy and demonstrate impact

Recognition & Stewardship

• Develop and implement recognition strategies for volunteers and in-kind donors
• Partner with MarCom to tell compelling stories of community impact
• In close collaboration with the development team, create pathways for volunteers and partners to deepen engagement into donors

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of volunteer management, community engagement, corporate philanthropy, in-kind giving, and nonprofit fundraising principles
• Skill in building and maintaining relationships with volunteers, donors, corporate partners, community organizations, and internal stakeholders
• Ability to develop and implement volunteer, community engagement, and in-kind giving strategies that support organizational and fundraising goals
• Skill in recruiting, training, coordinating, and recognizing volunteers across multiple programs and locations
• Ability to manage multiple projects, priorities, partnerships, and events while meeting deadlines and maintaining high-quality service
• Skill in data management, reporting, CRM systems, and analyzing engagement metrics to inform strategy and demonstrate impact
• Strong written, verbal, presentation, and interpersonal communication skills, including storytelling and donor engagement
• Ability to collaborate effectively across departments and build pathways that deepen volunteer and community engagement into philanthropic support
• Proficiency with Microsoft Office, CRM databases, and volunteer management platforms
• Ability to work independently, exercise sound judgment, maintain confidentiality, and represent Akin professionally within the community.

WORKING ENVIRONMENT:

• Typical office lighting and temperatures
• Moderate interruptions
• Ability to work in a confined area
• Ability to sit at a computer for an extended period
• Limited travel to other site locations within the state

HYBRID WORK ARRANGEMENTS:

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required

MINIMUM QUALIFICATIONS:

• 5+ years of experience in volunteer management, community engagement, or nonprofit program leadership
• Experience building or scaling volunteer and/or in-kind giving programs
• Demonstrated success managing partnerships, including corporate relationships
• Strong project management and organizational skills
• Experience with CRM systems (Salesforce preferred)
• Excellent collaboration, communication and relationship-building skills
• Commitment to equity and culturally responsive practices

PREFERRED QUALIFICATIONS:

• Experience in human services or family-centered organizations
• Background in corporate engagement or fundraising

SALARY RANGE AND BENEFITS:

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $75,441 - $90,521, typically within the first half of these ranges. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.