Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Ensure every customer experience is top notch in quality. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims. Qualifications Strong communication skills. Ability to handle a variety of customer situations with enthusiasm and tact. Some retail or counter sales experience preferred. High School education; 2‑year or 4‑year degree preferred. Shift and Hours: Monday – Friday, 8:00am – 5:00pm. Compensation Details: The expected starting rate of pay for this position is $19.00 per hour, depending on experience. Benefits Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Flexible Spending Accounts. No cost Disability Benefits. Profit Sharing Plans. 401(k) Savings Plan with company match. Paid Vacation & Sick Days. Paid Holidays throughout the year. Paid Wellness Day for preventive care. Community Time Off to give back. Predictable Work Schedules (no weekends or nights for most roles). Employee Recognition Program. Educational Reimbursement and Career Development Programs. Equal Opportunity Employer / Vet / Disabled #J-18808-Ljbffr