Collections Associate

Collections Associate

Indianapolis, Indiana, United States

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.

Ideal Candidate and Qualifications (Requirements)

Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment.

• Associate's degree required, bachelor's degree preferred
• 2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree
• Prior logistics industry experience a plus
• Intermediate to advanced computer knowledge required
• Must be able to sit at a desk for extended periods
• Full time, in office position

Responsibilities

Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence

Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records

Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments

Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution

Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices

NOTE: This position is on-site M-F at our downtown Indianapolis, IN office

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You'll also be a key component to the success of an industry leader. At Spot, we've never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training.