AR Billing Coordinator

Facility Systems Services Inc, Matthews, NC 28105, USA. Description The AR/Billing Coordinator will play a vital role for the professional execution of collections activities and related AR/Billing responsibilities, working closely with our President, Controller, and other leaders, to ensure accurate and timely billing and collections for all completed services and projects. They will also be responsible for each account that requires special handling to achieve successful collection outcomes, ensuring customer satisfaction, including customer account research and fulfilling customer requests. Responsibilities Manage and maintain customer billing and collections including following and improving processes and implementing standards. Handle telephone and electronic communication performing collections on past due accounts receivable. Implement and monitor payment plans Responsible for call and correspondence activity and chargebacks Responsible for quality assurance monitoring Assist with special requests for both internal and external customers Contact customers as needed to resolve account issues Document activity and maintain follow up on all accounts Respond to customer AR calls with regards to account inquiries Provide documentation to customers requesting invoices, statements, etc. Qualifications, Skills and Background Minimum 3 years’ experience in an office environment performing commercial AR collections activity, data entry or other computer-based and detailed intensive work required Strongly prefer prior commercial construction or contractor collections experience. Knowledge of billing procedures and collections techniques Must have knowledge of collections and ability to work in a fast-paced environment. Must be proficient in Microsoft Office (Word, Excel, etc.) particularly Excel Previous experience with Viewpoint Spectrum a plus Have a working knowledge of FDCPA and GLB Privacy Act as well as Liens and Lien Waivers. Strong attention to detail and high level of accuracy Ability to maintain a high level of confidentiality and professionalism Excellent organizational skills Be able to work as a team and independently Must be comfortable working with set goals and KPIs Ability to produce results in a fast-paced and challenging environment Display critical thinking skills with the ability to think outside the box Why Choose Us? FSSI is an industry leader throughout the region for Building Automation and HVAC. The leadership has a combined 100+ years in growing businesses in the MEP space and are very well respected among their customers and competitors. Compensation and Benefits We offer a very Competitive base pay depending on experience and qualifications Medical, Dental, Vision, Life and Disability Insurance 401k with 4% company match Generous PTO and paid holidays FSSI is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Women and minorities are encouraged to apply. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr