SUPERVISOR (PT) - Original Penguin

Summary The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. Responsibilities Customer Experience: Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs. Customer Experience: Achieves excellent scores on secret shopper reports. Customer Experience: Ensure the store is visually distinctive and appearance impeccably maintained. Customer Experience: Demonstrates awareness of store sales plans and results. Customer Experience: Demonstrates awareness of individual contribution to business results. Customer Experience: Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests. Customer Experience: Shares vision and plans execution of store strategy in alignment with corporate and district initiatives. Customer Experience: Understands reports, analysis of business trends and inventory opportunities. Operational Responsibilities: Prioritizes workflow through successful planning and time management. Operational Responsibilities: Supports appropriate staffing levels based on business trends and payroll guidelines. Operational Responsibilities: Understands and complies with all company policies, procedures and operations. Operational Responsibilities: Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store. Operational Responsibilities: Demonstrates effective written and verbal communication skills. Operational Responsibilities: Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager. Operational Responsibilities: Supports the supervision and motivates staff members. Visual, Brand And Product Management: Participates and supports execution of all pricing strategies to achieve gross margin. Visual, Brand And Product Management: Supports the execution of merchandise set up according to visual guidelines. Visual, Brand And Product Management: Communicates store inventory opportunities to the Store Manager. Visual, Brand And Product Management: Supports replenishment of merchandise on the selling floor as needed. People Responsibilities: Adheres to Human Resources standards following general practices. People Responsibilities: Holds teams accountable for achieving results and communicates with Store Managers opportunities. People Responsibilities: Manages conflict. People Responsibilities: Empowers and involves the team in the decision making process while guiding the process. People Responsibilities: Receptive to feedback and fosters dialogue around solutions. People Responsibilities: Maintains confidentiality and meets own commitments. Requirements Energetic and positive attitude 1-2 years of retail experience Flexible availability; reliable transportation Strong verbal and written skills Strong interpersonal communication and customer service skills Customer service-oriented. (outgoing, friendly, and personable with a positive attitude) Must be able to move and/or lift to 25 pounds High school degree Benefits Employee discount Accumulated personal/sick time off 401(k) plan Monthly sales incentives Clothing Allowance Holiday Pay Legal Disclaimer Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. #J-18808-Ljbffr Perry Ellis International