Accounts Receivable Representative

Accounts Receivable Representative

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day. We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

• Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
• Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
• Ranked #1 Pest Control Company in Florida by Top Rated Local based on more than 10,000 five-star reviews
• Winner of the 2023 FLCAJ Readers' Choice Platinum Award for pest control services

Your Opportunity:

We are seeking a professional and detail-oriented Accounts Receivable Representative to support our Customer Service Representative and Operations departments by managing customer accounts, collecting payments, and ensuring accurate account reconciliation. This role plays a key part in maintaining healthy cash flow while delivering a positive and respectful experience to our customers.

The ideal candidate will work closely with managers, sales, and other internal teams to resolve billing concerns, follow up on past-due accounts, and ensure payments are collected in a timely manner. This position involves both inbound and outbound communication via phone, email, and text, and requires strong communication and problem-solving skills. This position is in-person at our Tallahassee office.

Responsibilities:

• Handle a high volume of inbound and outbound calls, emails, and messages related to billing and account inquiries
• Collect service payments from customers and accurately apply them to accounts
• Follow up on past due accounts through phone, text, and email in a professional and respectful manner
• Investigate and resolve billing discrepancies and payment issues
• Identify customer account concerns and provide appropriate solutions or escalate as needed
• Work closely with managers, sales, and operations teams to resolve account and billing issues
• Maintain accurate and up-to-date customer account records in the CRM system
• Assist in reconciling accounts and ensuring accuracy in billing and payment records
• Respond promptly to customer inquiries regarding invoices, balances, and payment status
• Support internal teams with account-related updates and requests

What We Offer:

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)

Requirements:

• Previous customer service experience required
• Experience in accounts receivable, collections, billing, or finance-related roles strongly preferred
• Call center experience is a plus
• Preparing reports and data analysis.
• Experience with CRM or accounting software strongly preferred
• Working knowledge of office software and tools
• Entry-level proficiency with Google Suite (Gmail, Google Sheets, Google Docs, etc.)
• Ability to work a full-time MondayFriday schedule with occasional Saturdays
• Must be able to type at a minimum of 40+ WPM
• High School Diploma or equivalent required
• Strong written, verbal, and interpersonal communication skills
• Professional, tactful, and confident communication style when handling payment follow-ups and collections

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie's List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
• The pest management industry is rapidly expanding and offers a recession-resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team's evolving needs. We're committed to your success now and in the future.

Military veterans are encouraged to apply!

Bilingual in English/Spanish is preferred but not required

What to Expect During the Hiring Process:

Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, either via Zoom or in person at one of our nearby offices.

Background Check Statement:

Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.

Employment requires current eligibility to legally work in the United States.