IT Customer Success Manager

IT Customer Success Manager

King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to join our team! In this role, you'll build strong relationships with our business partners and help them get the most value from KCIT's technology products and services for their assigned departments within King County. This role serves as the business relationship manager, connecting customers to KCIT services and ensuring high satisfaction. You will proactively support the adoption of technology and represent customer needs within KCIT, offering creative, end-to-end solutions across our full range of products and services, including driving innovative approaches that meet evolving business demands. Success in this role means understanding KCIT's evolving IT landscape, how both legacy and new products, services, and capabilities are delivered, then partnering with customers to implement solutions and guide them through change.

This recruitment may be used to fill multiple position types including Career Service, Special Duty, and Term Limited Temporary. These positions are only open to internal King County employees only.

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region's most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County's mission.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options
• Life and disability insurance
• Retirement through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

This position is open only to Internal King County employees. If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

• Please click the apply button to complete an online applicant profile
• Attach a resume including all relevant experience
• Attach a cover letter detailing how your experience and qualifications makes you a fit for this position

King County is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.