Order Management Specialist

Order Management Specialist

Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.

The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.

Key Responsibilities

• Manage customer orders from entry through delivery with a high degree of accuracy
• Process and maintain orders within SAP and other business systems
• Monitor order status, inventory availability, and shipment schedules
• Proactively identify and communicate potential delivery risks or delays
• Serve as a primary point of contact for order-related customer inquiries
• Maintain accurate order documentation and customer records

Cross-Functional Coordination

• Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution
• Coordinate shipment readiness activities to support on-time delivery performance
• Communicate order updates and resolutions to both customers and internal stakeholders
• Build strong working relationships across multiple departments

Process Improvement

• Support continuous improvement initiatives related to order management and customer experience
• Identify recurring issues and recommend process enhancements
• Utilize Microsoft 365 tools and business systems to improve operational efficiency

Qualifications

Required

• High School Diploma or equivalent
• 2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and Microsoft 365

Preferred

• SAP or ERP system experience
• Experience in manufacturing, distribution, logistics, industrial, or supply chain environments
• CRM system experience
• Experience supporting order fulfillment, inventory coordination, shipping, or customer operations

Ideal Backgrounds

Candidates may come from roles such as:

• Order Management Specialist
• Customer Operations Specialist
• Logistics Coordinator
• Supply Chain Coordinator
• Order Fulfillment Specialist
• Sales Support Specialist
• Customer Account Coordinator
• Customer Service Representative within a manufacturing or distribution environment

This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.