Front Desk Receptionist

Job Description

Job Description

Job Title: Receptionist / Administrative Support Coordinator

Location: CWCS – Onsite
Employment Type: Full-Time or Part-Time (Non-Exempt)
Reports To: Executive Leadership

Position Overview

CWCS is seeking a professional and detail-oriented Receptionist / Administrative Support Coordinator to serve as the primary point of contact for staff, clients, partners, and community stakeholders. This position supports daily administrative operations, scheduling, communications, office organization, compliance-related documentation, and executive support functions.

The ideal candidate is highly organized, dependable, and capable of managing multiple responsibilities while maintaining professionalism, confidentiality, and service excellence in a behavioral health environment.

Essential Duties & Responsibilities

Front Desk & Communication

• Answer and route incoming calls professionally
• Take and deliver messages to staff
• Monitor and respond to CWCS general email inboxes
• Send Zoom links and meeting communications
• Assist with internal announcements

Scheduling & Calendar Management

• Schedule appointments and reminders
• Maintain calendars for staff, therapists, QPs, and CPSS staff
• Maintain master calendar (meetings, birthdays, trainings, events)
• Coordinate monthly staff meeting via Zoom (1st Thursday)

Administrative & Office Operations

• Maintain cleanliness of reception and common areas
• Organize and restock kitchen and shared spaces
• Order office supplies, food, and operational materials
• Assist with fire drills, inspections, and safety documentation
• Monitor CWCS website for updates and new materials

Staff & Program Support

• Maintain staff directory and contact lists
• Update records for new hires and departing staff
• Create email access for new hires
• Coordinate staff badges
• Maintain community resource lists

Training, Marketing & Outreach Support

• Coordinate CPSS classes (materials, room confirmation)
• Assist with marketing materials (business cards, flyers)
• Identify community networking and outreach opportunities

Executive & Board Support

• Prepare and distribute letters to Board Members
• Assist with company status updates for the Board
• Track and manage correspondence

Qualifications

Required

• High school diploma or GED
• Strong organizational and communication skills
• Proficiency with Microsoft Office or Google Workspace
• Ability to maintain confidentiality
• Reliable attendance and professional demeanor

Preferred

• Administrative or receptionist experience
• Experience in behavioral health, healthcare, or human services
• Familiarity with Zoom and shared calendar systems

Physical & Work Environment

• Office-based environment
• Ability to sit, stand, lift light office materials
• Frequent interaction with staff and clients