Firewall Ticket Engineer

Key Responsibilities: Handle and resolve firewall tickets, specifically related to role and policy management. Manage and configure firewall rules, NAT policies, and routing configurations. Address and resolve firewall requests for Palo Alto, CheckPoint, and Cisco firewalls. Process firewall-related tickets for AWS and Azure environments, focusing on network security configurations. Coordinate with the team to handle firewall change requests from ServiceNow and through the designated request management system (Tufin). Perform troubleshooting on firewall policies, NAT issues, and route configurations. Provide technical support and documentation for firewall-related issues and resolutions. Ensure security policies are compliant with organizational standards and guidelines. Work closely with the engineering and operations teams to ensure smooth firewall operations. Participate in change management and audit processes related to firewall configurations. Ensure timely resolution of all assigned tickets and requests in line with service level agreements (SLAs). Qualifications: Proven experience with firewall management, including Palo Alto, CheckPoint, and Cisco firewalls. Strong understanding of networking concepts, including NAT, routing, and security policies. Experience with AWS and Azure cloud environments, focusing on firewall and security configurations. Familiarity with ticketing systems such as ServiceNow and Tufin for request management. Knowledge of firewall role configuration, policy creation, and troubleshooting. Strong problem-solving and analytical skills. Ability to prioritize and manage multiple tickets efficiently. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team-oriented environment. Attention to detail and commitment to ensuring firewall configurations are secure and optimized. 3B Staffing LLC