Field Service Engineer
Full-time
Tesla
About VEV VEV specialises in designing and implementing scaled enterprise fleet solutions. Our expertise lies in optimizing fleets, charging infrastructure, and operations to maximize the benefits of transitioning to sustainable transportation. With a wealth of experience in delivering comprehensive turnkey charging solutions at scale, we are committed to guiding organizations through a seamless transition towards a greener future. If you are passionate about sustainable transportation, innovation, and making a positive impact, we invite you to join us at VEV. As a member of our team, you will have the opportunity to work on ground breaking projects, collaborate with industry experts, and drive meaningful change in the world of e-mobility. About The Role The Field Service Engineer is a critical role in our delivery of projects, on-site repairs, commissioning and customer support. Based from home with frequent visits to our central office locations as well as customer sites, this person will be the face of VEV representing our brand to our customers. You will be responsible for ensuring the safe and efficient operation of our electric vehicle charging infrastructure and the electrification solutions that we install. This role will suit individuals who are driven by delivering 1st class service delivery to external as well as internal customers, with a positive can-do attitude. Role And Responsibilities
- Respond to service fault callouts across all equipment types as the face of VEV to the customer, providing reactive fault resolution with proactive outcomes for the customer
- Commissioning engineer at site, representing VEV operations to enable chargers, solar PV and BESS systems
- Complete site surveys on behalf of VEV, ensuring accuracy of reports is communicated back efficiently
- Oversee and guide the installation of electrical systems, ensuring adherence to safety standards and local regs
- Conduct electrical system assessments, and technical evaluations to identify and address potential challenges or risks
- Define charger testing procedures, ensure new and current products are real-world tested for the environments that they will be used in
- Support the proactive maintenance programme based upon fault monitoring and hardware reliability metrics, to ensure optimum charger uptime of our equipment
- Provide technical support assistance to colleagues and customers, both in a reactive fault setting as well as part of product and project development
- Assist with the procurement process for electrical components and equipment, ensuring quality, cost-effectiveness, and timely delivery
- Recommend technical improvements and product direction on behalf of the operations team based upon real-world experience and fault performance data
- Production of VEV hardware training manuals for customer handover and colleague support
- Training and support of our care team for delivery of L1 to L3 support
- Play a significant role in electrical and construction documentation
- Safety focused, promoting the care of our customer and colleagues' welfare as a standard
- City and Guilds 2330 Level 3 or equivalent
- 18th Edition trained or suitable equivalent
- NVQ Level 3
- C&G 2921 (EV Charging), C&G 2391 & 2391 (T&I), C&G 2399 (Solar PV) desired
- Experience in grid connection, electrical infrastructure design, and integration of renewable systems desired
- Working in the EV, BESS and Solar industry is desirable
- Strong analytical and problem-solving skills to troubleshoot electrical issues effectively
- Excellent project management abilities to be able to handle multiple tasks and meet deadlines
- Effective communication skills to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders
- Knowledge of sustainable energy practices and emerging technologies
Vacancy posted 2 days ago
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