Property Adjuster (Hanover, Goochland, Cumberland counties along with parts of Henrico and Louisa)

Division or Field Office:

Property & Material Damage Div

Department of Position:

Property Damage Dept

Work from:

West Virginia Office - Remote

Salary Range:

$50,327.00 - $100,843.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

The selected candidate will ideally live in Hanover, Goochland, Cumberland counties along with parts of Henrico and Louisa VA and/or surrounding areas.

The hiring manager will consider candidates for Property Adjuster Trainee (F08), Property Adjuster I (F09) or Property Adjuster II (F10).

Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

A company car and equipment to work from home will be provided

Ability to drive/travel regularly within the assigned territory

How the Property Adjuster Trainee program works:

Tentative Program Start Date: 1/4/2027

The 15-week training program will require multiple weeks of training in Erie, PA, which will prepare you for immediate success as a Property Adjuster.

The Smart Start class of Property Adjuster Trainees will consist of both classroom and hands-on training activities in the ERIE Technical Learning Center (in Erie, PA), where individuals will learn ERIE's property estimating platform.

Trainees will be provided with field experiences and opportunities to learn about workflows within their branch office and apply what they have learned to claims that they handle alongside their mentors and supervisors.

This program gives interested individuals comprehensive training to successfully prepare them for the Property Adjuster role. Additional program details, expectations, and timing will be discussed during the interview process.

Class Dates at the Technical Learning Center in Erie, Pa:

1/4/27- 1/15

2/8- 2/19

3/22- 3/26

Check out this video that showcases ERIE’s corporate offices:

Duties and Responsibilities

• Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with Agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.

Duties and Responsibilities (cont'd if applicable)

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Information Management Skills
• Cultivates Innovation
• Optimizes Work Processes (IC)
• Job-Specific Knowledge
• Instills Trust
• Ensures Accountability
• Decision Quality

Qualifications

Property Adjuster Trainee

High school diploma or equivalent required.

Bachelor's degree preferred.

Property Adjuster I

High School Diploma or GED and two years of claims handling experience, or equivalent required; or

High School Diploma or GED and successful completion of ERIE sponsored formal education; or

Bachelor’s Degree required.

Property Adjuster II

High School Diploma or GED and five years of claims handling experience, or equivalent required; or

Bachelor’s Degree and two years of claims handling experience, or equivalent required.

Additional Experience

Incumbent must live in territory assigned unless a change is approved by the company.

Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses

Willingness to pursue and complete Technical Learning Center Training required.

Successful completion of AIC 33 and AIC 35 preferred.

Willingness to obtain and maintain any required licenses.

Valid driver’s license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Rarely
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Often (20-50%)
• Lifting/Moving 20-50 lbs; Often (20-50%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)