General Service

Job Description

Job Description

The General Service Technician is responsible for supporting the maintenance, inspection, and minor repair of vehicles in a fast-paced automotive environment. This position plays a vital role in ensuring high-quality service and customer satisfaction by assisting with tire services, oil changes, vehicle inspections, parts handling, and general shop support. The technician will also be expected to maintain a clean, safe, and organized work environment.

Essential Duties and Responsibilities:

• Perform express services such as tire installation and balancing, oil and fluid changes, battery installation, and wiper/headlight replacement.
• Complete State Vehicle Inspections and warranty checks.
• Conduct digital vehicle inspections, documenting notes and photos for service records.
• Transport customer vehicles to and from sublet shops and shuttle customers as needed.
• Pick up and deliver parts from local warehouses and vendors.
• Maintain proper inventory levels, organize stockrooms, and report supply needs.
• Assist other technicians with repair tasks and diagnostics.
• Keep workstations and shared shop areas clean and organized.
• Attend team meetings and participate in on-the-job and formal training sessions.
• Ensure compliance with all safety standards and company policies.
• Produce accurate, legible documentation of services performed.

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• Entry-level. Six (6) months of relevant automotive experience preferred but not required.

Licenses and Certifications (Preferred but not required):

• State Vehicle Inspector’s License.
• Automotive Service Excellence (ASE) Certifications.
• Valid Driver’s License

Skills and Competencies:

• Basic mechanical and maintenance skills.
• Ability to operate common automotive service tools and equipment.
• Strong work ethic and reliability.
• Effective communication and teamwork abilities.
• Willingness to learn and grow within the company.
• Basic computer literacy.

Physical Requirements:

• Ability to lift 75 lbs consistently, and up to 100 lbs occasionally.
• Ability to stand for extended periods.
• Frequent bending, kneeling, stooping, and squatting.
• Manual dexterity and power grip strength.

Other:

• Valid driver’s license with a clean driving record.
• Ability to mount, balance, and install tires within 45 minutes.

Work Environment:

• Fast-paced automotive shop environment.
• Exposure to vehicle noise, fumes, and chemicals.
• Required to wear protective equipment as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission -every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose- we'd love to have you on board.

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.