Patient Services Coordinator - Operating Room

Patient Services Coordinator - Operating Room

At MD Anderson Cancer Center, you'll be part of one of the nation's leading cancer centers, where every role directly impacts patient care. As a Patient Services Coordinator in the Operating Room, you'll play a critical role supporting the daily operations of one of the busiest surgical environments in the institution. Working alongside physicians, nurses, and multidisciplinary teams, you'll help coordinate surgical operations, facilitate communication, and ensure timely support for patient care in a fast-paced clinical setting.

Our Main Operating Room supports up to 44 operating rooms, making teamwork, organization, communication, and attention to detail essential to success. We offer competitive benefits beginning on day one, generous paid time off, tuition assistance, retirement benefits, and opportunities for professional growth within our organization.

Working Hours

Regular Schedule: Monday-Friday, 12:00 PM - 8:30 PM

Training Schedule: Monday-Friday, 6:30 AM - 3:00 PM

Training Duration: Approximately 8-10 weeks.

Position is fully onsite.

Rotating Saturday coverage (6:30 AM - 3:00 PM) is required based on departmental needs.

What You'll Do

• Support operations at the OR control desk, including managing the on-call schedule for OR staff
• Coordinate communication between physicians, nursing staff, and multidisciplinary teams throughout the surgical day.
• Manage incoming calls, gather critical information, and appropriately escalate urgent situations to the Charge Nurse.
• Assist with coordinating and accurately posting emergency and add-on surgical cases while maintaining accuracy in a fast-paced environment.
• Maintain and update schedules within Epic to support efficient operating room workflows.
• Manage and communicate updates to the on-call schedule.
• Send timely email notifications regarding after-hours schedule changes and operational updates.
• Support administrative functions that contribute to safe, efficient patient care.
• Maintain confidentiality while providing exceptional customer service to patients, families, physicians, and staff.
• Perform additional administrative duties as assigned.
• Order patient supplies for post-operative care.

Why You'll Love Working Here

• Make a meaningful impact by supporting patient care behind the scenes in one of the nation's premier cancer centers.
• Work alongside highly skilled physicians, nurses, and surgical teams.
• Become part of a collaborative environment focused on exceptional patient care.
• Enjoy opportunities for professional development and career advancement.
• Receive a comprehensive benefits package designed to support your health, well-being, and future.

Ideal Candidate

The ideal candidate thrives in a fast-paced healthcare environment and demonstrates sound judgment, adaptability, and professionalism. Successful candidates will possess:

• Previous hospital or operating room experience preferred.
• Experience working in a fast-paced clinical environment.
• Epic proficiency preferred.
• Strong Microsoft Office skills, including Outlook and Excel.
• Excellent administrative and organizational abilities.
• Strong, professional verbal and written communication skills.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• Ability to recognize urgency and appropriately escalate critical situations.
• Comfortable receiving constructive feedback and adapting to changing priorities.
• Ability to remain calm and professional during high-pressure situations.
• Professional communication via phone, in-person and email when communicating with multiple stakeholders
• Willingness to participate in orientation experiences within the operating room environment and be comfortable with exposure to clinical procedures.

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

Work Experience

• Required: 3 years Relevant work experience. or
• Additional education may be substituted for required experience on a one-to-one basis.

Other requirements: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 182115
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Day/Evening, Days, Evenings, Weekends
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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