Lead Practice Coordinator

Job Summary Lead Practice Coordinator responsible for oversight of front office daily activities for assigned practice group locations, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation $21.00 - $26.00/hour, plus quarterly bonus/incentive potential. Hours Monday - Friday 8:30am - 5:00pm. Locations 3500 NE MLK Blvd Suite 200 Portland, OR 97212 4224 NE Halsey St Suite 335 Portland, OR 97213 2525 NW Lovejoy St Suite 204 Portland, OR 97210 Benefits Medical, dental, vision, AD&D, short and long‑term disability, life insurance 401(k) retirement savings with employer match Paid parental leave Paid time off, holiday pay Employee Assistance Program Duties & Responsibilities Operational Excellence Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared. General office duties to ensure the practice is running smoothly and prepared for patients and clinicians. Monitor Practice Group phone queue to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties. Coordinate efforts across Practice Coordinators to ensure KPI achievement. Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director. Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians. Patient Support Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De‑escalation Processes. Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc. Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance. Collect all in‑person and telehealth co‑payments and account balances at the time of service. Complete insurance eligibility verification, reach out to patients to resolve issues as needed. Clinician Support Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Practice Coordinator Support Troubleshoot workflow issues and implement workable solutions for Practice Coordinators. Lead onboarding and on‑the‑job training for new Practice Coordinators joining the organization. Ensure front office coverage across the Practice Group. Fill in for any practice coordinator vacancies as needed. Maintain a pleasant, secure, and motivational working environment. Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Excellent communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Flexibility to travel between locations throughout the week. Education & Experience High School or equivalent required; associate’s/bachelor’s degree preferred. 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting. Personal Attributes & Responsibilities Behave ethically, ensuring own behavior and that of others is consistent with company values. Mentoring aptitude & desire to coach junior employees. Build relationships – establish and maintain positive working relationships internally and externally. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth mindset: look for ways to improve processes/performance; assess problem situations to identify causes, gather and process relevant information, make recommendations and/or resolve the problem. Flexibility and adaptability – willingness to be flexible in responsibilities and easily adapt to company needs. Organization & attention to detail – set priorities, develop a work schedule, monitor progress toward goals, track details, data, information. Conflict resolution – work cooperatively and effectively with others to resolve problems and express disagreements in a constructive manner. In‑Office and Travel Requirements 100% onsite; flexibility to travel between locations within the assigned Practice Group throughout the week is required. Physical Requirements Regularly required to sit, stand, bend, talk and hear; frequently required to walk; must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Equal Opportunity & Reasonable Accommodations LifeStance Health is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. #J-18808-Ljbffr BEHAVIORAL HEALTH PRACTICE SERVICES LLC.