Quality Assurance (QA) Engineer

Quality Assurance (QA) Engineer

Austin, Texas, United States

Location: Austin "Domain North Side" (In-office 4x per week)

About Us

Kizen's platform, AI agents & true context technology (TCT) power millions of mission critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that's just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that's easy to adopt, scale, and trust.

We're solving real operational problems and helping the world's most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

We are looking for a hands-on QA Engineer with a history of attention to detail and passion for quality as we bring our next-gen platform to the world. This is an opportunity of a lifetime for a QA Engineer who wants to be at the heart of the AI movement to better humanity. As a QA Engineer, you'll perform comprehensive manual testing, identify bugs, and ensure our platform meets rigorous quality standards. You'll be working directly with our QA Manager to enhance test coverage and improve testing efficiency.

In this dynamic role, you'll support our teams responsible for:

1. Manual Testing: Performing thorough manual testing for new features and product updates.
2. Bug Identification: Identifying, documenting, and clearly communicating defects.
3. Collaboration: Collaborating cross-functionally with product owners and developers to troubleshoot and resolve issues.
4. Quality Assurance Improvement: Contribute to our growing team in refining testing processes to enhance product reliability.

Key Responsibilities

• Manual Testing: Conduct thorough manual testing of new features, ensuring they meet acceptance criteria and identifying potential user experience issues.
• Quality Enhancement & Ownership: Proactively identify shortcomings in new and existing features, taking full ownership and pride in thoroughly testing and setting tasks through to completion.
• Collaboration: Work closely with engineers, product managers, and QA team members to discuss findings, suggest improvements, and ensure high-quality deliverables.
• Documentation & Reporting: Maintain accurate and concise testing documentation, write detailed defect tickets with clear reproduction steps to help the development team efficiently resolve issues, and provide regular status updates to the QA Manager.

Requirements

• 2+ years of professional manual testing experience
• Strong attention to detail and anomaly detection skills
• Excellent verbal and written communication skills
• Ability to prioritize tasks and manage time effectively
• Basic familiarity with defect tracking tools (Jira, Trello, Bugzilla, etc.)
• Passion for learning and eagerness to develop QA skills
• Team-oriented mindset with excellent collaboration skills
• Strong analytical and problem-solving skills
• Adaptability and comfort in a dynamic, fast-paced environment

Why Kizen

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Health and Fitness Stipend
• Professional Development Stipends
• PTO

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

The base salary range for this position is $75,000-$95,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!

OTE: $86,250-$109,250