End User Services - Onsite IT Support Technician

Description

Your responsibilities will include:

Being onsite daily to support users in the NYC office as needed with their technology needs

Monitor service delivery and IT health of the environment

Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)

Frequent contact with other teams outside your normal work group

Holds yourself and others accountable for demonstrating GMs values and cultural behaviors

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations.

Job Details:

Support Windows and Mac desktops and laptops for various onsite and remote users

Support local Video Conference systems

Support basic WiFi and Network issues for users

Support file shares for local users

Onsite support up to 5 days a week.

Specific Areas of Responsibility

Onsite and remote support for Windows and Mac systems

Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.

Support local video conference systems and help run meetings as requested

Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF

Occasional (2-4 times a year) travel to other sites may be required as needed.

Support local executives when they are onsite.

Education/Experience:

At least 5 years of increasingly complex technical IT Support/Trouble Shooting across Mac and Windows, video conference and basic networking issues

High level of analytical ability where problems are unusual or difficult

High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output

Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.

Knowledge and understanding of Corporate/unit policies and procedures

Demonstrated technical and professional skills in job-related area

Knowledge of computer software and hardware in an enterprise environment

Related professional certifications or related education

Preferred Additional Experience:

Experience with Mac support (laptops, tablets and cell phones)

Experience with Windows hardware platform (Desktop, laptop, thin clients and tablets)

Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.

Ability to troubleshoot common WiFi and network issues

Inventory management experience including managing hardware inventory, audits, and ordering new hardware

Experience supporting executives and other VIP users

Experience working with ticket and project tracking tools like ServiceNow and Jira

Competencies/Skills:

• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and leaders and customers to solve problems and resolve issues
• Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
• Proven ability in project management skills and ability to teach others
• Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us View email address on us.fitly.work or call us at View phone number on us.fitly.work. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.