Practice Support Assistant

Practice Support Assistant – 2370827 Position Summary: Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient–clinician relationships. Provides administrative support across departments. Schedule: Monday – Friday, 8:30am – 5pm Location: 291 Independence Dr. Chestnut Hill, MA Primary Responsibilities Serve as a role model and mentor for support staff; assist with onboarding and training Manage complex scheduling tasks, including appointment booking and patient outreach Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes Complete and process forms, prior authorizations, prescription renewals, and other documentation Collaborate with supervisors on coverage and workflow; lead huddles as needed Participate in quality improvement initiatives and special projects Required Qualifications High School Diploma or GED 1+ years of customer service or healthcare experience Reliable transportation and a valid U.S. driver’s license Preferred Qualifications Associate’s Degree in Medical Office Administration Proficiency in Microsoft Office, scheduling software, and electronic medical record systems (Epic or equivalent) Strong problem‑solving and complex patient management skills Pay is based on local labor markets, education, experience, and certifications. Hourly pay ranges from $18.00 to $32.00 per hour. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility). UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws. UnitedHealth Group is a drug‑free workplace. Candidates must pass a drug test prior to employment. UnitedHealth Group is committed to providing reasonable accommodations for individuals with physical or mental disabilities. Contact View phone number on click.appcast.io for assistance. #J-18808-Ljbffr