Practice Support Assistant

About the Company Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as we help us advance health optimization on a global scale. Position Overview Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department. Schedule Monday - Friday, 8:30am - 5pm Location 1 Lyons St. Dedham, MA Responsibilities Serve as a role model and mentor for support staff; assist with onboarding and training Manage complex scheduling tasks, including appointment booking and patient outreach Ensure accurate data collection and reporting, handle follow-up activities and referral tracking Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes Complete and process forms, prior authorizations, prescription renewals, and other documentation Collaborate with supervisors on coverage and workflow; lead huddles as needed Participate in quality improvement initiatives and special projects Compensation The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to the salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. All benefits are subject to eligibility requirements. Benefits Paid Time Off, which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Required Qualifications High School Diploma/GED (or higher) 1+ years of customer service or healthcare experience Access to reliable transportation and valid US driver's license Preferred Qualifications Associate's Degree in Medical Office Administration Program Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent) Proven solid problem solving and complex patient management skills Additional Information UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr