Client Service Analyst

WHO WE ARE:

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation's trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We're motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

WHAT WE BELIEVE:

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences
• We can be authentic and feel like we belong
• We promote equity in our organization and our community

TEAM: CUSTOMER OPERATIONS

PAY TYPE: HOURLY

Work Location: Boca Raton, FL

For local candidates living within a commuting distance from our corporate headquarters.


Work arrangement : Hybrid - Flexibility to work-from-home with occasional in-office expectations.


Pay: $51,000 base, non-exempt, plus a 7% annual performance bonus

Schedule: Hours of operation: Mon - Fri, 8:00 AM - 8:00 PM EST (shifts are varied including late shifts)

NOTE: NCCI does not sponsor applicants for work visas.

ABOUT THE ROLE:
Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

WHY YOU'LL LOVE WORKING HERE:

• Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
• Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
• Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.

• Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks' annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

WHAT YOU WILL DO:

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

WHAT IS REQUIRED:

• Bachelor's degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

WHAT IS PREFERRED:

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers compensation insurance or insurance industry experience
• Industry course work or designations such as AIS, AU, CPCU

WHO TO CONTACT:

Marie Granning, Talent Acquisition Director

View email address on click.appcast.io

Keywords : customer service, client service, financial services, insurance

EQUAL EMPLOYMENT OPPORTUNITY:

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.

We require a drug screen and background check. Smoke-free environment.