Area Service Coordinator (EDT)

Title : Area Service Coordinator
Location : Remote (EDT)
Job Type : Contract (5 Months)
Schedule : Wednesday through Saturday | 10am - 8pm
Compensation : $ 22-28/hr
Industry: Chemical Manufacturing
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About the Role
Our firm is partnering with a global provider of commercial cleaning, sanitation, and service solutions to hire an Area Service Coordinator. This is a fully remote opportunity supporting field service operations. The role plays a critical part in ensuring timely, high-quality service delivery for customers in the food service and hospitality industries by coordinating and dispatching a large field technician workforce.
This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys driving operational excellence through collaboration, organization, and problem solving. Job Description
The Area Service Coordinator serves as a centralized dispatch and coordination partner for a large team of field service technicians. Reporting to the Service Operations Supervisor or Manager, this role supports daily service execution by managing a high-volume dispatch queue and ensuring technician schedules are aligned with customer priorities.
Key Responsibilities:

• Process high volumes of incoming service requests and assign service appointments
• Dispatch service technicians efficiently to customer locations while prioritizing customer needs
• Develop, manage, and adjust technician schedules to ensure appropriate coverage
• Optimize technician availability, utilization, and accountability
• Collaborate with area leadership to support customer retention, growth, and acquisition initiatives
• Partner closely with field teams to resolve issues and improve operational effectiveness
• Maintain accurate scheduling and service data using internal systems and tools

Qualifications
Required Qualifications

• High school diploma or equivalent
• 2–4 years of experience in customer service, call center, sales support, dispatch, or related roles (including relevant military experience)
• Strong commitment to customer service and service excellence
• Experience processing high-volume requests in a fast-paced environment
• Proficiency with Microsoft applications, including Microsoft Excel functions
• Ability to work independently in a remote environment
• Availability to work nights, weekends, and a four-day workweek schedule
• Authorization to work in the U.S. (immigration sponsorship is not available)

Preferred Qualifications

• Associate degree or trade school certification
• Dispatching or route coordination experience
• Experience organizing meetings or coordinating schedules
• Proficiency with Salesforce or similar CRM systems
• Strong organizational, communication, problem-solving, and critical-thinking skills
• Experience supporting field service teams
• Industry experience in food service, hospitality, housekeeping, laundry services, or related environments

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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