Technical Account Manager

Job Description

Job Description

We are looking for a Technical Account Manager to join our team at Chooch , a leader in enterprise computer vision AI. This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch’s AI Vision platform.

The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination. This role combines project management, customer communication, and support ticket ownership . You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch’s solutions.

This role requires someone who is highly organized, customer-focused, technically fluent, and comfortable managing multiple priorities at once. The ideal candidate can communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.

Requirements

Experience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer vision

Strong customer-facing communication skills with the ability to manage both technical and non-technical conversations

Experience managing customer implementations, timelines, deliverables, and follow-up actions

Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems

Ability to gather technical details from customers and translate them into actionable internal tasks

Strong organizational skills and attention to detail

Ability to work independently and cross-functionally in a fast-paced remote environment

Comfort coordinating between customers, solutions engineering, product, and engineering teams

Strong problem-solving and troubleshooting mindset

Familiarity with APIs, cloud platforms, deployment workflows, or technical software implementations

Experience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or security

Understanding of customer onboarding, escalation management, and post-deployment support processes

Experience working with globally distributed teams and customers

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience

Customer Relationship Management

• Serve as a primary point of contact for assigned Chooch customers during onboarding, deployment, and ongoing account support
• Build trusted relationships with customer stakeholders and maintain clear, professional communication throughout the customer lifecycle
• Lead regular customer meetings, project updates, follow-ups, and status reviews
• Understand customer goals, deployment requirements, and business priorities, and ensure alignment with internal teams
• Help customers navigate questions related to platform usage, implementation progress, and issue resolution

Project Management

• Manage customer-facing projects from kickoff through launch and post-deployment follow-up
• Track project plans, milestones, timelines, deliverables, dependencies, and risks
• Coordinate with internal teams including solutions engineering, machine learning, product, and support
• Ensure action items are documented, assigned, and completed on time
• Proactively identify project risks, delays, or blockers and help drive resolution
• Maintain visibility across multiple customer accounts and internal workstreams simultaneously

Support Ticket Ownership

• Oversee support tickets and customer-reported issues for assigned accounts
• Help triage incoming requests, gather relevant technical and business context, and route issues appropriately
• Track customer issues from intake through resolution, ensuring timely updates and strong follow-through
• Coordinate escalations with engineering and product teams when needed
• Help identify recurring support themes, product pain points, and process gaps to improve customer experience over time
• Ensure customers feel informed, supported, and confident when issues arise

Cross-Functional Collaboration

• Work closely with Chooch’s internal teams to align customer needs with technical execution
• Translate customer feedback into meaningful insights for product, engineering, and solutions teams
• Support internal process improvement by helping refine project workflows, escalation paths, and customer communication practices
• Contribute to a high-quality customer experience that supports retention, adoption, and long-term account growth

Qualifications

• Experience in technical account management, customer success, project management, technical support, or solutions delivery
• Strong written and verbal communication skills
• Experience managing customer projects, timelines, and deliverables
• Familiarity with support ticketing systems such as Jira, Airtable, Zendesk, or similar tools
• Strong problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong organizational and interpersonal skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent experience

Benefits

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.