Luxury Expedition Sales Support Specialist

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Location: Remote (4-Day Work Week) Apply: Send both your resume and a tailored cover letter by email only to jobs(at)expeditiontrips.com . Your cover letter must describe how your skills and experience align with this role, and include highlights of your international travel. Incomplete applications or those not submitted via email will not be reviewed .

About Expedition Trips At Expedition Trips, we help our clients explore the most extraordinary places on Earth, Antarctica, the Galápagos, the Arctic, and beyond, through luxury small ship cruises and curated land programs. Founded in 1999 by former expedition leaders and naturalists, we've earned accolades from Condé Nast Traveler , Travel + Leisure , The New York Times , Wendy Perrin's WOW List , and others.

We work with discerning travelers and operate at the high end of the market through partnerships with the world's best expedition cruise and tour operators.

The Opportunity We are seeking a Luxury Expedition Sales Support professional to join our high performing, service-driven team. This role is ideal for someone who thrives in a fast-paced, collaborative environment and takes pride in managing their work and communication with precision.

You'll work closely with our Expedition Advisors to support the client booking process ensuring every detail is buttoned up and on brand. If you're highly organized, tech-savvy, and genuinely excited about helping travelers explore the world, this is a great opportunity to grow with us.

We're looking for someone who's a quick study, highly dependable and ready to take initiative from day one. The long-term opportunity includes the potential to transition into an Expedition Advisor role following a minimum of one year in this support role, depending on performance and business needs.

Key Responsibilities

• Collaborate closely with Expedition Advisors to manage client bookings throughout the sales cycle by placing holds, preparing proposals, and writing timely offer letter responses to travel inquiries.
• Assist in gathering and organizing information required for booking cruises, land programs, and optional services
• Maintain accurate, consistent information across multiple platforms, ensuring everything from pricing to itinerary details are correct and current.
• Prepare and format polished, customized travel proposals and preliminary itineraries to align with client preferences and trip goals
• Communicate clearly and professionally with clients, suppliers, and internal team members to confirm availability, pricing and program details.
• Ensure all booking-related tasks are tracked and completed accurately and consistently within deadlines so no details slip through the cracks
• Proactively anticipate questions or inconsistencies and confirm details as needed
• Maintain detailed records in our CRM (Salesforce) and internal systems
• Support ongoing sales operations by contributing to process improvements, documentation, and cross-functional projects that enhance efficiency and team performance

What We're Looking For We are looking for someone who is proactive, empathetic, and thrives in a fast paced environment. This role is ideal for someone who finds genuine satisfaction in working behind the scenes to keep things running smoothly, someone who values precision, accountability, and exceptional service, and who takes pride in being a reliable and trusted part of the team. If you are passionate about travel and eager to grow within a purpose driven company, there is potential to transition into an Expedition Advisor role after a minimum of one year, based on your performance, development, and the availability of opportunities.

Core Qualifications:

• 3-5 years of experience in a client-facing support or service role, ideally within luxury hospitality, high-end travel, or a similarly detail-oriented, high-touch industry that prioritizes exceptional customer care
• Bachelor's degree in hospitality, tourism, or related fields, or equivalent professional experience (preferred)
• Outstanding organizational skills and a sharp eye for detail. This role demands an exceptional level of precision and consistency.
• Excellent written and verbal communication with the ability to build rapport, write polished client emails and proposals quickly, and collaborate effectively across teams and with suppliers
• High level of digital fluency including proficiency inMicrosoft Office and CRM platforms such as Salesforce, along with the ability to quickly learn new systems and tools efficiently.
• Proven ability to prioritize tasks, manage competing deadlines, and maintain a high level of accuracy under pressure
• Proactive in anticipating client and team needs, with the ability to take initiative and follow through on tasks independentlyin a deadline-driven environment
• Meticulous attention to detail , ensuring all key client preferences, pricing and trip components are consistently accurate, captured, organized, and communicated clearly across teams for seamless collaboration and service delivery
• Receptive to feedback , with a commitment to continuous improvement and learning from experiences
• Team-oriented, flexible and collaborative , with a willingness to assist wherever needed to ensure a seamless client experience
• Passion for travel , with a particular interest in luxury expeditions, remote destinations, adventure travel, or wildlife, is a plus

Why Join Us?

• Competitive base salary with bonus opportunities
• Health insurance and 401(k) with employer matching
• Remote, 4-Day work week that supports work-life balance
• Generous paid time off and holiday schedule
• Travel perks and professional development opportunities
• A mission-driven company where your contributions have a direct impact on client experience and business success
• A supportive, respectful team that values clear communication, accountability, and shared success

How to Apply

Send your resume and cover letter to jobs(at)expeditiontrips.com. Tell us how your background aligns with the role, including a brief summary of your international travel experiences.

Applications without both a resume and cover letter will not be considered. Only candidates selected for interviews will be contacted.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 10 hour shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Client Support in Hospitality: 3 years (Preferred)

Work Location: Remote