Head of Commercial Platforms

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description: Job Summary

The Head of Commercial Platforms is responsible for leading the strategy, delivery, integration, governance, and continuous improvement of the organization’s commercial technology platforms. Platforms may include Salesforce, contract lifecycle management (CLM), CPQ‑estimator, and other customer‑facing systems that enable sales, pricing, quoting, contracting, account management, and customer engagement. This role reports to the VP of Enterprise Platforms under the Chief Operating Officer and is accountable for ensuring commercial platforms are scalable, secure, integrated, user‑centered, and aligned to enterprise growth objectives.

Essential Job Responsibilities

• Commercial Platform Strategy: Define and execute the roadmap for commercial platforms, including Salesforce, CLM, CPQ‑estimator, and other customer‑facing systems. Ensure platform investments support revenue growth, sales effectiveness, contracting efficiency, customer experience, and enterprise scalability.
• Team Leadership: Build, mentor, and lead a team of platform owners. Foster collaboration, accountability, technical excellence, and a strong service orientation to the business.
• Technical and Solution Oversight: Oversee platform architecture, configuration, customization, integrations, data flows, release management, and production support. Ensure solutions are designed for usability, reliability, security, maintainability, and alignment with enterprise architecture standards.
• Cross‑Functional Business Partnership: Partner with leaders to understand business needs, prioritize demand, resolve issues, and deliver platform capabilities that improve commercial outcomes and user adoption.
• Platform Optimization and Innovation: Identify opportunities to simplify processes, reduce manual work, improve sales productivity, enhance customer‑facing workflows, and leverage automation, analytics, AI‑enabled capabilities, and emerging platform features where appropriate.
• Governance, Risk, and Compliance: Establish platform governance, prioritization, access controls, data stewardship, documentation, testing, change management, and compliance practices. Ensure customer and commercial data is protected and platform changes are delivered with appropriate controls and communication.

Qualifications & Requirements

Required Experience: 10+ years of experience leading enterprise applications, commercial platforms, revenue operations technology, or digital transformation initiatives, with significant experience supporting sales, quoting, contracting, customer engagement, or lead‑to‑cash processes.

Technical Expertise: Deep knowledge of commercial platform ecosystems, including Salesforce Sales Cloud or related CRM capabilities, CLM solutions, CPQ or estimating tools, workflow automation, integrations, data management, reporting, and user support models. Experience with platform architecture, system integrations, release management, Agile delivery, DevOps practices, data governance, security, access controls, and enterprise application lifecycle management.

Leadership Skills: Proven ability to lead cross‑functional teams, manage platform budgets and vendor relationships, prioritize demand, influence senior stakeholders, and deliver complex initiatives on time with measurable business impact.

Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field preferred. Relevant certifications in Salesforce, CPQ, CLM, enterprise architecture, Agile, or product management are a plus.

Soft Skills: Strong executive communication, stakeholder management, and problem‑solving skills, with the ability to translate business needs into scalable platform capabilities and explain technical concepts to non‑technical audiences. Demonstrated ability to balance strategic vision with hands‑on operational execution.

Salary

Your specific salary will be determined based on several factors: Location‑based market rate for the role; your abilities in relation to the job specification; performance during screening and interview; pay parity with the wider team in the considered location. Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass – Enterprise Decision Making

• Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership
• Use financial and market expertise for long‑term direction
• Build strategic partnerships
• Promote a customer‑first mindset
• Allocate global resources for innovation and growth
• Cultivates a Growth Mindset
• Fosters innovation through curiosity, smart risk‑taking, and adaptability—aligning change with strategy for lasting impact
• Promote curiosity and forward‑thinking
• Build a culture of innovation through partnerships
• Drive innovation to meet client needs
• Lead innovation with a clear vision
• Align innovation with market trends
• Builds Talented Teams
• Build and develop inclusive, high‑performing teams aligned to strategic goals for exceptional talent and business results
• Focus on employee engagement
• Build a strong talent pipeline
• Fosters Relationships & Collaboration
• Build trust and alignment through open communication, shared goals, and strong partnerships to drive collective success
• Build trust‑based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success
• Engages & Influences
• Inspires action and alignment through clear communication, purposeful influence, and a compelling vision
• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement
• Maximizes Performance
• Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Equal Employment Opportunity Statement

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Epiq

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.