General Manager

Detroit Shipping Company is looking for a seasoned manager with a high quality work ethic, the skill set to manage and mentor personnel who fit our culture, who has the ability to identify challenges and take a proactive role in shaping our business.

We are seeking a hospitality-minded leader who provides the necessary support to both operations and sales to keep things running cohesively, at the highest standards of hospitality, while also driving profitability, and cultivating growth of your staff.

Our business is multi-faceted - from bar operations, to private parties and entertainment, to an art gallery - there are a lot of moving pieces and prioritization, organization, and followthrough are a must.

In addition, the space is home to six restaurant vendors, a podcast studio, and a retails space - so the ability to deal with multiple personalities will be useful. You won’t be responsible for a kitchen, but will help coordinate and manage our tenants.

We are looking to onboard a trusted entrepreneurial partner who can appropriately communicate with ownership to advise on business progress, challenges, financials, and new initiatives.

Detroit Shipping Co. is committed to a policy of cultivating a diverse staff in all its forms and creating an upwardly mobile environment for all employees. Our GM must be a strong leader who can both drive the business and further instill DSC as a cornerstone of the community.

Key Responsibilities Include:

People & Process

• Manage relationships, help shape culture, provide a positive environment where employees are empowered and rewarded to take responsibility, provide mentorship for assistant managers and other employees.
• Help refine and implement SOP
• Evaluate all current staff, train and uplevel attention to detail and hospitality
• Hire and train new staff as needed, maintain a level of diversity that reflects the city of Detroit
• Ensure proper staffing levels, refine approach to scheduling

Operations

• Have finger on the pulse of the operation and eyes on all aspects of operations
• Ensure proper upkeep and maintenance of facility by ensuring attention to detail
• Guide direction of beverage program
• Activate new and repeat initiatives across the organization
• Advise and drive marketing initiatives, ensuring the DSC brand is represented in our communications and programming
• Advise and work with ownership on capital improvements

Events, Sales & Programming

• Oversee and continue to grow private event bookings
• Facilitate execution of events by ensuring proper communication and handoff between sales and operations
• Guide sales staff in goal-setting, sourcing new business, capitalizing on opportunities, working with CRM system, and continuing to foster a reputation for outstanding customer service

Financials

• Have a strong grasp of financials, drive efficient profit margins in all P&L areas, look for efficiencies and areas of focus for profitability
• Reporting to ownership and shareholders
• Goal setting, projections and planning

Requirements

• 3+ years of GM experience
• 1+ years management or proprietor experience in non-chain establishment
• Experience in high volume venue, featuring events, entertainment and private parties
• Hands-on, high energy, ability to be on site nights and weekends
• College Degree is preferred.

About DSC

Detroit Shipping Company is a restaurant collective and beer garden located in Cass Park, Detroit. Conceived and created by two old friends, the space is built from repurposed shipping containers and houses three bars, six restaurants, a podcast studio, a t-shirt shop, a stage and an art gallery. While the idea of a restaurant collective isn’t new, this type of space is a reinvention of that. The restaurants featured within each offer a unique take on a classic cuisine. We aim to build community through a diverse offering of shared experiences in food, art and music.