Logistics Dispatcher

We are searching for an experienced Logistics Coordinator for our client on the Northside of Jacksonville. The Logistics Coordinator is responsible for coordinating delivery and pickup activities, managing freight tracing, and addressing any service issues throughout the day. They serve as a key point of contact between customers and internal operations, ensuring excellent service and communication throughout the transportation process. We are looking for an experienced individual who has exceptional Customer Service skills and is comfortable working in a FAST PACED logistics environment!

salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

 Ensures all driver loads are covered and on time
 Confirms drivers have the right equipment for their pick-ups
 Requests needed paperwork for loads
 Traces loads/shipments
 Manages freight volume if issues arise
 Monitors equipment to move it as quickly as possible to reduce per diem costs for empty
equipment
 Performs or serves as back up for yard checks
 Issues keys, record sheets and credentials to drivers
 Monitors on-time performance
 Prepares tracking reports for customers
 Issues disciplinary action for drivers that violate company policy; assists in decisions
regarding hiring and firing of drivers as needed
 Communicates with customers and customer service management regarding scheduling
appointments and problems that arise with pick-up or delivery of loads; works to ensure
customer is satisfied
 Enters customer loads into system; updates loads when drivers call in
 Coordinates with vendors for equipment repairs
 Plans drivers’ dispatch, assigns loads to drivers according to business needs and driver
capabilities
 Communicates with drivers to provide dispatch instructions

 Assists drivers in resolving complex issues
 Communicates driver issues to supervisor; issues disciplinary action to drivers as needed
 Coordinates with other terminals to meet customer needs and ensure all pick-ups are made

Skills

• Telephone Etiquette
• Customer support
• Customer Service
• Operations

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.