Medical Assistant I/II

Medical Assistant I / Medical Assistant II

At Father Joe's Villages, we believe that healthcare is a critical pathway to stability, recovery, and long-term wellbeing. As part of our integrated Village Health Center, Medical Assistants play an essential role in ensuring that individuals experiencing homelessness and those in other medically underserved populations receive compassionate, high-quality, and coordinated care. Whether supporting routine visits, assisting with clinical procedures, coordinating care activities, or helping patients navigate the healthcare system, Medical Assistants help create a welcoming and efficient environment where every patient is treated with dignity and respect.

What Success Looks Like

Successful Medical Assistants are patient-centered, detail-oriented, and committed to providing excellent care in a fast-paced clinical environment. They balance strong clinical skills with compassion, professionalism, and adaptability. Success in this role means supporting efficient clinic operations, contributing to positive patient experiences, maintaining accurate documentation, and helping interdisciplinary care teams deliver coordinated healthcare services. Whether entering the profession or bringing more advanced experience, successful candidates demonstrate a commitment to learning, collaboration, and serving individuals with complex medical, behavioral health, and social needs.

The Role

Father Joe's Villages is hiring for both Medical Assistant I and Medical Assistant II positions. Candidates will be hired at the level that best aligns with their qualifications, experience, certifications, and demonstrated competencies.

Responsibilities for All Medical Assistants

• Obtain and document patient vital signs, health histories, and visit information
• Prepare patients for examinations, treatments, and clinical procedures
• Assist medical providers and behavioral health clinicians during patient visits
• Collect, label, process, and prepare laboratory specimens in accordance with established procedures
• Prepare, clean, stock, and maintain exam rooms, equipment, and clinical supplies
• Support patient flow, appointment scheduling, reminders, referrals, and follow-up activities
• Maintain accurate and timely documentation within the electronic health record (EHR)
• Support communication with patients, pharmacies, laboratories, providers, and interdisciplinary team members
• Follow infection control, safety, quality, and documentation standards
• Contribute to a patient-centered, trauma-informed, and culturally responsive care environment

Additional Responsibilities for Medical Assistant II

• Support care coordination activities, including medication reconciliation, refill workflows, care gap identification, referrals, follow-up, and related communication
• Support medication administration, immunizations, injections, specialty services, and designated clinical programs within scope of practice
• Maintain laboratory, phlebotomy, quality assurance, maintenance, and temperature logs in accordance with established requirements
• Assist with onboarding, day-to-day training, and cross-training activities for Medical Assistant I staff
• Participate in quality improvement activities, workflow enhancements, and cross-functional clinic operations

Desirable Candidate Profile

All Candidates

• High School Diploma or GED required
• Current Medical Assistant certification required, including completion of an accredited Medical Assistant program or equivalent training
• Basic Life Support (BLS) certification required, or ability to obtain BLS within the required time frame upon hire
• Experience supporting medically underserved populations preferred

Additional Profile for Medical Assistant II

• Minimum of two (2) years of Medical Assistant experience in an ambulatory, outpatient, primary care, specialty care, or integrated healthcare setting required.
• Experience supporting care coordination activities, including medication reconciliation, refill workflows, care gap identification, referrals, follow-up, and related communication.
• Experience supporting specialty services, medication administration, immunizations, injections, laboratory operations, and required logs
• Experience with laboratory services, specimen collection and processing, and/or phlebotomy is strongly preferred.

Key Competencies

• Knowledge of medical assisting practices, clinical workflows, patient care procedures, infection prevention, safety standards, HIPAA requirements, and clinical documentation practices
• Ability to build positive relationships with patients from diverse backgrounds and life experiences
• Strong communication, organization, attention to detail, prioritization, and teamwork skills in a fast-paced clinical environment
• Proficiency using electronic health record systems and healthcare technology
• Commitment to trauma-informed, patient-centered, and culturally responsive care
• Ability to work collaboratively as part of an interdisciplinary care team
• Commitment to serving individuals experiencing homelessness and housing instability with compassion, respect, empathy, empowerment, and dignity

Work Schedule

This is a full-time position based within the Village Health Center, an integrated Federally Qualified Health Center serving individuals experiencing homelessness and other medically underserved populations. Work is performed in a fast-paced clinical environment and involves collaboration with medical providers, behavioral health clinicians, laboratory staff, care teams, and support staff to deliver coordinated, patient-centered care. While the typical schedule is Monday through Friday, occasional schedule adjustments may be required to support clinic operations, patient care needs, specialty services, and organizational priorities.

Compensation & Benefits

The anticipated starting pay ranges for the roles are below:

Medical Assistant I: $21.00 to $23.30 per hour

Medical Assistant II: $23.00 to $25.30 per hour

Wages are paid out bi-weekly. Final placement including level (MA I or MA II) and starting pay rate will be determined based on the candidate's experience, qualifications, certification status, and internal equity considerations.

Father Joe's Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why Join Father Joe's Villages

Join an organization deeply rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Make a meaningful impact by supporting individuals and families as they transition from homelessness to housing stability. Work alongside a collaborative, mission-driven team committed to holistic, trauma-informed care. Grow your skills in case management, housing stability, and client advocacy within a respected community organization.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, driving record review, and other requirements relevant to the role. These checks are conducted following a conditional offer of employment.

Equal Employment Opportunity

Father Joe's Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.