Accounts Receivable Support Representative

Job Description

Job Description

Accounts Receivable Specialist (Entry Level)

Location: Framingham, MA (Onsite)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Start Date: Upcoming training class begins November 30th

Openings: 6

Position Overview

We are seeking motivated, detail-oriented individuals to join our Accounts Receivable team in an entry-level role. This is an excellent opportunity for candidates looking to transition into accounting or finance from customer-facing positions such as retail, hospitality, restaurants, or call centers.

While prior Accounts Receivable or collections experience is preferred, it is not required. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a desire to build a career in finance.

This is a long-term contract opportunity with the potential for full-time conversion based on performance.

Key Responsibilities

Accounts Receivable & Collections

• Collect payments on outstanding Accounts Receivable balances.
• Follow up with customers regarding past-due invoices until payment resolution is achieved.
• Research outstanding balances and reconcile customer payment remittances.
• Resolve billing discrepancies and Accounts Receivable issues promptly.
• Escalate complex issues to the Team Lead as appropriate.
• Minimize bad debt while maximizing cash collections.
• Adhere to established Accounts Receivable procedures, service level agreements, and departmental goals.
• Support credit review activities, cash application, and account maintenance.

Customer Service

• Maintain positive relationships with customers while collecting outstanding balances.
• Communicate professionally with customers regarding invoices and payment status.
• Negotiate payment plans or settlements for significantly past-due accounts when appropriate.
• Deliver outstanding customer service while balancing collection objectives.

Account Analysis & Reporting

• Perform account reconciliations and investigate payment discrepancies.
• Conduct root cause analysis to identify and resolve customer account issues.
• Prepare reports, account statements, and other customer documentation as requested.
• Present account reconciliation findings to internal teams and customers.
• Host conference calls with customers and internal stakeholders to resolve outstanding issues.

Cross-Functional Collaboration

• Partner with Sales, Customer Service, Credit, and other internal departments to resolve customer issues.
• Build strong relationships with internal teams and external customers.
• Develop an understanding of customer ordering platforms and billing processes.
• Identify opportunities to improve billing and collection processes.

Qualifications

Required

• High school diploma or equivalent.
• 0–2 years of experience in Accounts Receivable, Credit, Collections, Customer Service, or a related field, or an Associate's or Bachelor's degree.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Strong attention to detail.
• Analytical and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Basic to intermediate Microsoft Excel skills.
• Proficiency with Microsoft Office and Microsoft 365.

Preferred

• Previous B2B Accounts Receivable or collections experience.
• Experience with ERP systems such as Oracle or SAP.
• Experience using collection software (WebCollect, GetPaid, or similar).
• Understanding of accounting principles.
• Knowledge of credit management processes.
• Familiarity with billing and invoicing procedures.

Ideal Candidate

Candidates from the following backgrounds are encouraged to apply:

• Customer Service
• Retail
• Call Center
• Restaurant
• Hospitality
• Banking
• Administrative Support
• Office Administration
• Entry-Level Accounting
• Finance
• Accounts Receivable
• Collections

Key Skills

• Accounts Receivable
• Customer Service
• Collections
• Payment Processing
• Account Reconciliation
• Billing
• Invoicing
• Cash Collections
• Microsoft Excel
• ERP Systems
• SAP
• Oracle
• Microsoft Office 365
• Communication
• Problem Solving
• Time Management
• Attention to Detail
• Relationship Management