Technical Support Coordinator

System Technical Coordinator, MRI Full-Time Days Full-time Salary Range Minimum : $51.67 Salary Range Maximum: $72.34 Compensation: USD 51.67 - USD 72.34 - hourly At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Technical Coordinator Imaging reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Under the direction of the Radiology Manager and in collaboration with the Medical Director of the section, the Technical Coordinator Imaging has the responsibility and accountability for ensuring the technical competence of the staff and for the development and implementation of all clinical protocols. This position facilitates the operational activities related to quality patient care and overall department function. In addition to performing all the duties of the staff radiographer, the Technical Coordinator Imaging assumes a lead role in daily operations, equipment performance and takes on responsibilities as assigned by the Manager. Responsibilities: Essential Functions Designs and coordinates orientation programs for the technical and assistant personnel. Trains technical staff in applying clinical protocols and techniques. Develops training programs to apply evolving radiology techniques. Provides and coordinates technical in-service education programs to develop staff technically, educationally, and professionally. Provides technical assessment of job performance for employee performance appraisals. Assists in the development of departmental and institutional policies and procedures in relation to technical standards and compliance. Coordinates/communicates equipment service and preventative maintenance schedule/QM program. Collaborates with physicists to determine corrective action if needed. Participates in monthly staff meetings Develops rapport with Radiation Safety Officer (RSO) to ensure compliance with all regulatory agencies and radiation safety standards, where applicable. Participates in new product review and evaluation. Coordinates supply ordering process with staff. Performs other duties as it applies Maintains clinical status and staffs the unit if/when needed Leadership/Personal Development Functions as the technical “subject matter expert” for the section. Maintains current knowledge of all radiology imaging and patient care equipment in the section based on industry standards, regulatory requirements, and manufacturer recommendations. Monitors equipment log related to service and preventative maintenance to ensure compliance with required service and maintenance schedules. Reports incidences of equipment failure, irregularities in equipment performance and equipment items in disrepair to the manager. Facilitates service calls to proper repair company for correction of the incident. Maintains communication with all radiologists to assure quality of service. Trains technical staff in applying clinical protocols and keeps them abreast of evolving techniques. Collaborates with the manager and medical director to develop technical assessment of job performance for employee performance appraisals, utilizing objective, measurable criteria. Effective communication and interpersonal skills Quality Actively participates in the departmental Quality Improvement Plan Manages the departmental Radiation Safety Program Oversees technical quality standards Participates in formal and informal process improvement and problem solving to enhance the quality of service to customers Collects data to support the measurement and tracking components of quality management. Required: Graduate of an accredited school/college of Radiologic Technology. Graduate of an accredited education program in radiography or magnetic resonance CPR – BLS certification through American Heart Association (AHA). Certification and registration by the American Registry of Radiologic Technologists (ARRT) or ARMRIT in Magnetic Resonance Imaging, Relevant clinical experiences required Excellent communication and interpersonal skills Proven skills in leadership, planning and quality Preferred: Bachelor’s Degree or 3 or more years of experience. #INDC #LI-RW1 Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit ourBenefits section to learn more. Sign‑on Bonus Eligibility (if sign‑on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 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