Front Desk Supervisor - Full Time

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Check out this video for more information on our great company!About our property:Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.What you will have an opportunity to do:The Front Desk Supervisor is a key leader within the Front Office team, responsible for supervising daily operations and delivering exceptional guest experiences from arrival through departure. This role ensures a seamless, personalized, and memorable stay for every guest while supporting team performance, operational efficiency, and service excellence.The Front Desk Supervisor serves as a visible leader on the floor, embodies Lake Arrowhead Resort & Spa’s guest-first culture, and leads in alignment with Pyramid Global Hospitality’s values of People First, Integrity, and Excellence.Lake Arrowhead Resort & Spa is a premier Southern California mountain destination where every guest interaction shapes a lasting memory. As part of Pyramid Global Hospitality, we are committed to a people-first culture, delivering exceptional hospitality experiences through teamwork, respect, and service excellence.At our core, “Guests Are Our Purpose.” Every moment—from first impression to departure—is an opportunity to create genuine, memorable connections that drive loyalty and advocacy.Guest Experience & Service LeadershipChampion a culture of warm, genuine, and personalized guest service aligned with Lake Arrowhead Resort & Spa standardsLead by example at the front desk, creating strong first impressions and memorable guest interactionsAnticipate guest needs and deliver “plus one” service moments that exceed expectationsResolve guest concerns quickly and professionally, ensuring service recovery that builds guest loyaltyMonitor guest feedback and escalate opportunities for service improvementFront Desk OperationsSupervise daily Front Desk operations including check-in/check-out, room assignments, and guest communicationsMaintain efficient flow of arrivals and departures, minimizing wait times and improving guest satisfactionEnsure compliance with Front Office policies, procedures, and brand standardsPerform Front Desk duties as needed, including cash handling and PMS transactionsRooms Coordination & CommunicationPartner closely with Housekeeping to manage room readiness, priorities, and inventoryMonitor arrivals, departures, VIPs, and special requests to optimize room availability and guest satisfactionCommunicate real-time updates on room status and operational priorities across departmentsSupport group arrivals and ensure readiness for high-volume or VIP businessTeam Leadership & DevelopmentSupervise, coach, and support Front Desk associates during assigned shiftsReinforce service standards, accountability, and performance expectationsAssist in onboarding and training new employeesFoster a positive, respectful, and team-oriented work environmentFinancial & Operational AccountabilitySupport leadership in managing payroll, scheduling, and labor productivityPromote upselling opportunities and revenue-driving initiatives at the Front DeskEnsure accuracy in cash handling, billing, and daily transactionsFollow internal controls and operational procedures to protect company assetsCompliance & Risk ManagementEnsure compliance with all federal, state (California), and local labor lawsMaintain standards for safety, security, and guest privacyFollow emergency procedures and support resort safety initiativesPyramid Global Hospitality Values AlignmentThis role is expected to model and reinforce PGH values in all interactions:People First: Create a respectful, supportive environment for guests and team membersIntegrity: Act with honesty, professionalism, and accountability at all timesExcellence: Deliver exceptional service and continuously strive to exceed expectationsWhat are we looking for?Qualifications:2+ years of Front Desk or Guest Services experience in a hotel or resort environment requiredPrevious supervisory or lead experience preferredStrong guest service, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentExperience with property management systems (Opera preferred)Flexible schedule, including evenings, weekends, and holidaysPhysical & Work EnvironmentAbility to stand for extended periodsFrequent interaction with guests and team membersAbility to lift up to 25 lbs as neededWork performed in a fast-paced hotel environmentWhy Join UsAt Lake Arrowhead Resort & Spa, you are part of a team committed to creating unforgettable experiences for guests while supporting your growth and development. As part of Pyramid Global Hospitality, you will work in a culture that values people, encourages innovation, and celebrates excellence.Compensation:$19.50$19.50Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr BENCHMARK