Program Manager CCaaS

Hands‑on experience with Genesys Cloud migrations. Experience supporting or managing CCaaS implementations The program involves implementing a CCaaS solution and migrating users to Genesys. Will be managing 4 project manager. Will be responsible for multi- million budget. The role requires strong experience with budget management and change orders. 2-3 days onsite at Newtown sqr. PA location Key Responsibilities Lead the end‑to‑end CCaaS transformation program, including the migration from Avaya to Genesys Cloud. Manage and mentor team of Project Managers, ensuring alignment, consistency, and delivery excellence across all workstreams. Build and maintain integrated program plans, schedules, dependencies, and milestones. Drive hands‑on execution and proactively remove roadblocks to keep the program on track. Oversee a $30M program budget, including forecasting, variance tracking, and executive reporting. Own the change order process—evaluation, approvals, documentation, and stakeholder communication. Ensure financial discipline and alignment with organizational priorities. Stakeholder & Cross‑Functional Coordination Serve as the primary point of contact for program updates, risks, and decisions. Partner with IT, business units, operations, training, and vendor teams to ensure smooth transition to Genesys Cloud. Deliver clear, concise weekly status updates to leadership and executive stakeholders. Risk, Issue & Governance Management Establish and enforce program governance, reporting cadence, and documentation standards. Identify risks early, drive mitigation strategies, and escalate when necessary. Ensure compliance with internal PMO processes and audit requirements. Qualifications Expert level IT program or project management experience. Proven experience supporting or managing Genesys Cloud initiatives (migration, deployment, or operational programs). Experience with CCaaS transformations or Avaya‑to‑Genesys migrations. Experience leading large, multi‑workstream programs and managing multiple PMs. Strong background in budget oversight, financial reporting, and change order management. Hands‑on delivery mindset with the ability to dive into details when needed. Excellent communication and executive‑level reporting skills. #J-18808-Ljbffr Employvision Inc.