Assistant Account Manager, Commercial Lines

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY The Account Manager II manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. He/she manages complex risk and exposures and acts with a high degree of independent discretion, autonomy, and decision‑making. The Account Manager II also supports Producers and other support staff in obtaining, maintaining, and expanding business. DUTIES & RESPONSIBILITIES Works closely with Producers and HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Oversees and performs when needed the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts, including acting as back‑up for other support staff members. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Coordinates the implementation of the client’s strategic plan, including value‑added services such as pre‑renewal strategic planning, risk ID assessments, contract reviews, claims reviews, market analysis, stewardship reports, deductible analysis, and coordination with Risk Services and Claims Management divisions. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues, negotiate with underwriters and carriers, and troubleshoot claims and billing issues. Identifies opportunities for cross‑sell and up‑sell of HUB products and services when appropriate, documenting any products purchased from other providers. May be responsible for account rounding and new business development in accordance with standard practices. Manages, organizes, and conducts client meetings in conjunction with the producer or independently. Maintains accurate and organized account files, updates computer systems and automated agency management systems, and ensures data accuracy. Prepares reports, proposals, and comparisons for management as required. Seeks continued knowledge of changes in the insurance industry and other external conditions, makes appropriate recommendations to clients, and attends related continuing education training and courses. Oversees functions performed by less experienced Account Managers and Assistant Account Managers as required. Supports, mentors, and trains other support staff members. Provides a high level of support to Sales staff in obtaining, maintaining, and expanding business. Performs other duties and projects as assigned. QUALIFICATIONS High School Diploma or GED. 5+ years of account management experience (brokerage preferred) or equivalent combination of education and experience. Property & Casualty License. KNOWLEDGE / SKILLS / ABILITIES Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Professional oral and written communication skills with internal and external customers. Efficiency in gathering information, analyzing, and solving problems promptly and thoroughly. Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with accuracy. Ability to respond to customer needs, solicit feedback, and handle difficult or emotional situations promptly and accurately. Computer skills: proficiency with Microsoft Office Suite and Outlook. Critical thinking: use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches. Desire to learn and grow within the insurance industry. WORKING CONDITIONS AND PHYSICAL DEMANDS Position primarily involves remaining in a stationary position for the majority of the workday. Frequent communication with colleagues and clients in person and on the telephone; must communicate and exchange accurate information. Constant use of computer and office equipment such as calculator, copier, printer. Occasional movement within the office to access file cabinets and office machinery. EEO STATEMENT HUB International Limited is an equal‑opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at E-Verify program is in place. HUB International Limited is proud to offer comprehensive benefit and total compensation packages which may include health, dental, vision, life, disability insurance, FSA, HSA, and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. COMPENSATION Expected salary range: $90,000 – $110,000 per year, depending on geographical location and other factors such as skills, experience, and specific position’s business line, scope and level. #J-18808-Ljbffr