Patient Services Coordinator
ATD Technology LLC
Job Description:
Patient Services Specialist (PSS) - Seattle, WA
Onsite at Comprehensive AFib Cherry Hill: 1600 E Jefferson St, Ste 600, Seattle, WA 98122
SCHEDULE: Monday - Friday, 0830-1700 (no weekends, no holidays, no call)
DESCRIPTION:
The Patient Services Specialist is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance and demographics verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.
GENERAL GUIDELINES & RESPONSIBILITIES:
- Primary tasks consist of answering ALL incoming calls to SHV Call Center though Genesys.
- Messages are to be sent via Microsoft Teams in the appropriate group chat
- Secure chats are to be sent to the Intake Team for New Patient scheduling with the appropriate patient needing to be scheduled
- Calls are to be properly warm transferred to care team if caregiver is available.
- Create telephone encounters using .callintake template and route to proper care team pool via Epic if care team is unavailable.
- Provide general information (address, appointment confirmation, fax number) to caller if information is within scope of care.
- Assist with helping PCCs with additional task when call volume is low or otherwise requested by supervisor and/or lead.
- Caregivers are expected to rotate in the office 3 times a month on their assigned days which are posted in Schedule Anywhere. If Caregiver misses their assigned day in office, they are given a make-up day in the same month or scheduled for the following month.
REQUIRED QUALIFICATIONS:
- 1 year of experience in medical office or related healthcare experience.
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.
Vacancy posted 2 days ago
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